We are installing a new lift and staircase as part of work to improve Maidenhead station.
An increase in passengers has led to congestion building up at Maidenhead station at peak times. Passengers are sometimes forced to queue on platforms and staircases.
We are working to ease congestion around the station and make Maidenhead easier and safer to use.
Come and speak to us about the project at Maidenhead station from 16:30 to 18:30 on Monday 6 November.
What work is taking place?
We are installing a new lift and staircase to platforms two and three.
On Monday 6 November the current lift, that has reached the end of its working life, will be closed and removed.
The new lift will be installed in a different location to make space for an additional staircase to be built. This will improve the flow of passengers around the station and reduce queuing.
How will this work affect me?
When we remove the current lift, there won’t be step-free access to platforms two and three until the new lift is completed in autumn 2024. Step-free access will still be available to platforms one, four and five.
Passengers who require step-free access to platforms two or three and are travelling west from Maidenhead or trying to alight at Maidenhead coming from the London direction should follow this advice:
Travelling from Maidenhead station
- There is no impact travelling east towards London
- To travel west towards Reading, first travel to Taplow, Burnham or Slough and change to a westbound service
- Consider starting your journey at Taplow, Burnham, Slough or Twyford
Travelling to Maidenhead from the London direction
- Stay on the train beyond Maidenhead, change at Twyford or Reading and travel back to Maidenhead
Step-free access to all platforms is available at Reading, Twyford, Taplow, Burnham and Slough and all tickets will be accepted on both Great Western Railway and Elizabeth line services while the work takes place.
Additional staff will be available at Maidenhead to offer support during the work, which is being completed by Network Rail’s contractor Morgan Sindall Infrastructure.
- Maidenhead station safer and easier to use
- Additional staircase to platforms two and three
- New lift to platforms two and three
- Reduced queuing for passengers
Get in touch
If you have any questions please call our dedicated 24-hour National Helpline on 03457 11 41 41 or visit our contact us page.