Network Rail is changing.
We're becoming a company that is on the side of passengers and freight users; that is easy to engage with and is an efficient and dependable partner; a company people are proud to work for; instinctively recognised as an industry leader.
We’ve already begun implementing major changes to make sure we’re embedding a customer service mindset, making it easier for our partners and suppliers across the industry to work with us.
We're changing to make sure we deliver the best possible service to our passengers and freight customers.
Each region supports one or more routes. A region plans and responds to what passengers want and need from the railway, where they are so – key decisions are no longer being made far away from the frontline. Less red tape, less bureaucracy – more improvements for passengers. Each region has its own Managing Director.
Within the regions are 14 new routes which deliver local operations, maintenance and renewals. The routes are responsible for day to day delivery of train performance and work closely with local train operators.
As part of the changes, some centralised services and functions have been devolved to regions or routes enabling us to be more responsive to customers and passengers.
The COVID-19 pandemic continues to have a significant and wide-reaching impact both on our country and our railway. As a result, we continue to identify opportunities for efficiencies and to improve how we work and what we deliver for passengers and freight users.
Here are some recent improvements for passengers…
London Euston launches UK's first British Sign Language station announcements
London Euston has become the first railway station in the country to provide the latest passenger information using British Sign Language in our latest effort to make the railway accessible to everyone. Ten passenger information…
Late May bank holiday works completed
Our teams worked over the bank holiday weekend on 620 projects worth £80m to give you better rail journeys. Here are just some of them … Work in and around London King’s Cross to enable more…
Why do speed restrictions affect your journeys?
Why do your rail services sometimes slow due to a speed restriction? We know it's the last thing anyone wants to hear but there are some reasons why we might have to put speed restrictions…
Late May bank holiday engineering works for a better railway
Our teams across Britain are preparing to carry out 620 projects worth £80m this late May bank holiday to give you better rail journeys. Most of the railway will be unaffected but the works will…
Clacton-on-Sea – our resignalling project in numbers
We’ve just completed a big project in the Clacton-on-Sea area in Essex to bring its signalling system into the 21st century. The vital upgrade will give you more reliable journeys. How? Our team has installed…
Click on the map for more information about each region and its routes
Network Rail Regions and Routes
- North West and Central
- Scotland's Railway
- Wales & Western