Network Rail is changing.
We're becoming a company that is on the side of passengers and freight users; that is easy to engage with and is an efficient and dependable partner; a company people are proud to work for; instinctively recognised as an industry leader.
We’ve already begun implementing major changes to make sure we’re embedding a customer service mindset, making it easier for our partners and suppliers across the industry to work with us.
We're changing to make sure we deliver the best possible service to our passengers and freight customers.
Each region supports one or more routes. A region plans and responds to what passengers want and need from the railway, where they are so – key decisions are no longer being made far away from the frontline. Less red tape, less bureaucracy – more improvements for passengers. Each region has its own Managing Director.
Within the regions are 14 new routes which deliver local operations, maintenance and renewals. The routes are responsible for day to day delivery of train performance and work closely with local train operators.
As part of the changes, some centralised services and functions have been devolved to regions or routes enabling us to be more responsive to customers and passengers.
The COVID-19 pandemic continues to have a significant and wide-reaching impact both on our country and our railway. As a result, we continue to identify opportunities for efficiencies and to improve how we work and what we deliver for passengers and freight users.
Here are some recent improvements for passengers…
Delays explained – flooding
Very wet weather can significantly impact the railway, causing flooding and disrupting your train services. When this happens, our engineers work determinedly night and day to keep the railway open for your train services. Watch…
Why we carry out engineering works over bank holidays
We’re frequently asked why we schedule big engineering projects for bank holiday weekends. We plan these large-scale works for certain times so they cause the least disruption to your journeys. These include bank holidays, Sundays…
Happy birthday Glasgow Queen Street: seven things you didn’t know
Glasgow Queen Street station – currently the site one of our biggest improvement projects – is 179 years old this week. We're close to completing a huge upgrade of the Victorian station, to give you…
How storms and flooding affect the railway
Very wet and windy weather can significantly impact the railway. When this happens, our engineers work determinedly night and day to keep the railway open for your train services: With wind and heavy rain forecast…
Year on the Network 2020
As 2020 comes to an end, we look back at a very busy #YearOnTheNetwork … January: February: March: April: May: June: July: August: September: October: November: December: Read more: Week on the Network Year on the…
Click on the map for more information about each region and its routes
Network Rail Regions and Routes
- North West and Central
- Scotland's Railway
- Wales & Western