Network Rail is changing.
We're becoming a company that is on the side of passengers and freight users; that is easy to engage with and is an efficient and dependable partner; a company people are proud to work for; instinctively recognised as an industry leader.
We’ve already begun implementing major changes to make sure we’re embedding a customer service mindset, making it easier for our partners and suppliers across the industry to work with us.
We're changing to make sure we deliver the best possible service to our passengers and freight customers.
Each region supports one or more routes. A region plans and responds to what passengers want and need from the railway, where they are so – key decisions are no longer being made far away from the frontline. Less red tape, less bureaucracy – more improvements for passengers. Each region has its own Managing Director.
Within the regions are 14 new routes which deliver local operations, maintenance and renewals. The routes are responsible for day to day delivery of train performance and work closely with local train operators.
As part of the changes, some centralised services and functions have been devolved to regions or routes enabling us to be more responsive to customers and passengers.
The COVID-19 pandemic continues to have a significant and wide-reaching impact both on our country and our railway. As a result, we continue to identify opportunities for efficiencies and to improve how we work and what we deliver for passengers and freight users.
Here are some recent improvements for passengers…
Access for All update – April 2021
We're working hard across Britain to provide Access for All – from step-free access to the latest tech to give you better journeys. The Access for All Programme aims to provides an obstacle free, accessible route to…
Easter bank holiday engineering works complete
We just completed more than £100m of vital railway upgrades and maintenance projects over the this Easter weekend to give you better journeys across Britain. Our teams carried out 600 projects around the country between…
Easter rail works – spotlight on Essex and East London
This Easter, we'll start work to make your rail services more reliable in Essex and East London. Over the next four years, we're investing more than £80m in replacing 50 kilometres of wire. It's an…
Easter rail works – spotlight on Greater London
We look at our bank holiday plans in London as we count down to our huge Easter railway works. They range from essential improvements to signalling to keep your journeys safe and reliable to work…
Easter rail works – spotlight on West Coast Main Line
Our teams are preparing for lots of essential improvements to the busy West Coast Main Line this Easter. Our Easter works around Britain will take place from Friday 2 to Monday 5 April 2021 and will…
Devon railway line set to reopen for first time in 50 years
Communities in Devon will soon benefit from the reopening of the railway between Okehampton and Exeter as part of the Government’s ‘Restoring your Railway’ initiative. Following confirmation of government funding, we expect services to restart…
Click on the map for more information about each region and its routes
Network Rail Regions and Routes
- North West and Central
- Scotland's Railway
- Wales & Western