We work 24/7 to keep the rail network running
Running the safest railway in Europe is a team effort. The day-to-day operations and maintenance we carry out to keep Britain moving involves dedicated teams across the country, working collaboratively and ensuring we maintain the best possible service for the millions who rely on the railway, every day.
Our operational function delivers the services that ensure safe performance of the railway, including managing the systems and processes that keep the rail network working: from signalling operators in our regional rail operating centres, to our mobile operations managers and incident response teams that help reopen any part of the network that’s blocked, level crossing managers and station customer service teams.
Our operational readiness hub is the national operations centre, and it’s organised around our routes to meet the needs of our customers: passengers, passenger service and freight operators and external commercial stakeholders.
Maintenance is the day-to-day upkeep of the network. Our maintenance employees support our operations and project teams by making sure every part of our infrastructure – such as signals and power supplies, or assets such as track and bridges – is maintained and in good working order.
We’re responsible for:
- More than 20,000 miles of track across England, Scotland and Wales.
- Almost 6,000 level crossings – with consistently fewer accidents than in countries with a similar number.
- 30,000 bridges and viaducts.
- Around 2,500 stations – including 20 that we run: the biggest and busiest in the country.
How we look after the railway
Why can’t normal train services run on snow and ice?
Preparing for the impact of winter weather is a crucial task at Network Rail. We work hard throughout the season to minimise delays but ice and snow present unique challenges to the network. Low temperatures can…
How do signalling upgrades improve the railway?
Signalling is a vital part of the railway – trains wouldn’t be able to move safely without it. These ‘traffic lights for the railway’ need routine maintenance to keep running and significant upgrades to improve…