Our role in getting you where you need to go
Every year, 1.7 billion people travel by rail – and every day more than four million passenger journeys start, end or pass through the stations we manage.
We’re transforming the railway
So many people rely on the railway to get them to work, home and to friends and family. That’s why we invest £100m each week on improvements for passengers. We’re making it possible to run longer, faster trains by lengthening platforms and electrifying more railway lines.
We’re also transforming Network Rail to ensure the needs of passengers are at the heart of everything we do.
Meeting the needs of a modern rail network
We’re the safest railway in Europe. More passengers are getting on trains and arriving on time at their destination than at any other time in the railway’s history – and the UK has among the highest customer satisfaction rate of any rail system in the world.
But our railway is also the most congested. More and more trains are overcrowded as growth in passenger numbers outstrips the increase in the number of trains on the network. Passenger numbers grow by six per cent each year and will double in the next 25 years.
We’re always looking to improve punctuality, and combat the main causes of delay. On our Delays Explained pages you can read about some of the reasons for delays to train services.
Our 20 managed stations – including Birmingham New Street, Manchester Piccadilly, Edinburgh Waverley and 11 in London – are Britain’s busiest and biggest stations.
We regularly upgrade stations – not just those we manage – to get the best for passengers. Dedicated station improvement programmes are a key part of our Railway Upgrade Plan. Our aim is to create destination stations that are accessible to everyone and allow for a safe and efficient flow of passengers even during busy travel times.
If you’re making a journey by rail
Safety on the network
We’re committed to keeping everyone safe at stations, level crossings and across the railway . We work closely with communities to prevent suicide, vandalism and trespass, and to promote safety across the network.