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Putting passengers first

We’re creating a more customer focussed, service driven organisation that puts passengers first.

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Our regions

The rail network is divided into five regions across the country.

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Delays explained

What we’re doing to minimise disruption and how delays can affect your journey Delays are very frustrating, which is why we...

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Putting passengers first

Network Rail is changing....

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Our regions

Our five regions are...

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Delays explained

What we’re doing to...

employee with construction backdrop

Careers

Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges - but also tremendous opportunities.

Communities

The railway touches almost every community in Britain. Our work not only impacts the millions who travel by rail daily, but also our lineside neighbours and the natural environment that shares space with our infrastructure.

Stories around our network

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Storm Dennis - how we’re responding

Feb 17, 2020

This weekend, Storm Dennis caused widespread disruption to the railway - just days after Storm Ciara. Our teams are working around the clock to respond to problems caused by the severe weather and get passengers...

People and the railway: 75 years of Brief Encounter

Feb 14, 2020

This Valentine’s Day we mark 75 years of a British romance classic that today draws thousands of visitors to a small railway station in Lancashire. The popularity of a tourist attraction at the working Carnforth...

Storm Dennis: passengers urged to check before travelling this weekend

Feb 14, 2020

Network Rail and train operators are advising passengers to check before they travel again this weekend, with Storm Dennis set to bring more high winds and further rainfall on Saturday and Sunday. It follows Storm...

‘One team’ look set for more London stations

Feb 13, 2020

A uniform ‘one team’ look will soon arrive at more London railway stations following the success of a unified customer service initiative at London Victoria. From May, station staff at each London Bridge, London Cannon...

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Don’t risk a tumble at stations this half term ⚠️ Use lifts if you have heavy luggage. 🛍 Find out more about stat… twitter.com/i/web/status/1…
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