The railway touches almost every community in Britain.

Our work not only impacts the millions who travel by rail daily, but also our lineside neighbours and the natural environment that shares space with our infrastructure.

We take care to be considerate of our neighbours – the 22 million people who live within 500 metres of the rail network – communicating and advising about our works, providing safety education, and planning effectively to minimise our impact on the environment. In whatever we do, we aim to work collaboratively and sensitively with the communities affected by our work on the railway. If you’re unhappy with our behaviour or work, or would like to report a safety issue, then we’d like to know about it – please contact us on 03457 11 41 41 or use our live chat.