We care about how our work on the railway affects those who live and work nearby
Welcome to our online hub for people who live and work near the railway. If you can't find what you're looking for, please contact us.
How we maintain and install overhead line equipment on the railway near you
How our level crossing risk reduction programme is improving safety on the network
The day-to-day running of the railway generates a certain amount of noise and vibration – find out what to expect and what to do if it’s affecting you
Road Path Closure
Sometimes disruption is unavoidable – including the temporary closures of roads and footpaths
The 800m track renewal system (TRS, pictured above) replaces existing rails and sleepers with high-performing new ones
How our work may affect you
Our work is often noisy and late at night. As well as our enhancement projects, we maintain the railway 24/7 and sometimes make repairs at short notice for safety reasons. While we do our best to keep noise and disruption to a minimum, we do sometimes get this wrong, so we've introduced a code of conduct (PDF) that describes how we expect employees and contractors to treat customers and communities with politeness and respect.
We try to be considerate by giving you as much notice as possible about our general maintenance or engineering works, but if we fall short, please let us know. We'll always listen to concerns and will fully investigate complaints or reports.