Coronavirus information
May bank holiday engineering works
Paddington station’s story reflects that of the railway throughout the 19th, 20th and 21st centuries
Paddington station is the grand terminus for the Great Western Railway that Isambard Kingdom Brunel always intended.
Station opening hours
- Open: 24 hours
Tickets and travel information
National Rail Enquiries
03457 48 49 50
Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500
Station enquiries
General station enquiries: 03457 11 41 41
Find your way around using the Paddington Station Map (PDF 853 KB)
British Transport Police
British Transport Police patrol the station supported by our security team.
For assistance speak to any member of station staff or contact the British Transport Police on 0800 40 50 40 (24 hours) or text 61016. In an emergency call 999.
British Transport Police in our stations
Face coverings
You must wear a face covering for the full duration of your journey on public transport in England, Scotland and Wales.
You could be fined up to £6,400 if you refuse to wear a face covering. Find out more about specific exemptions.
Car
There are 2 drop off / pick up points:
- The APCOA car park entrance is on Bishops Bridge Road near the junction with Eastbourne Terrace. Sat nav code W2 6AA. Eastbourne Terrace is now open.
- The taxi rank off Bishops Bridge Road – you are not allowed to leave the vehicle unattended.
Disabled passengers can use the taxi rank above platform 12.
The car park is at the end of platform 1, around 400m from the station. The route is step-free.
Taxi
The taxi rank is above platform 12, escalators and lifts provide access from the station.
For more information visit traintaxi.
Pedestrians
Entrances (all step-free):
- Horse Arch
- Praed Street
- Grand Union Canal (Northern Entrance)
- Hammersmith & City line
- Circle & Bakerloo line
Bicycle
If you need to take your bike on the train, ask the train operator:
- Great Western Railway – 0845 700 0125
- Heathrow Express – 0845 604 1515
- TfL
Please note: cycling is not permitted anywhere on the station including the entrance ramp.
Train
For information about trains go to National Rail Enquiries or call 03457 48 49 50.
Bus
Visit TfL buses for more information.
London Underground
Lines serving Paddington Underground:
- Bakerloo
- Circle
- District
- Hammersmith & City
Bakerloo: Entrance is near the top of platform 11. You can also access the Bakerloo line by going down the escalator at the back of the concourse opposite platforms 4–5.
Hammersmith & City: Follow the pink and yellow stripe on the concourse.
District, Circle eastbound (towards King’s Cross and Liverpool Street): Follow the pink and yellow stripe on the concourse.
District, Circle westbound (towards Victoria): Go down the escalator at the back of the concourse opposite platforms 4–5.
For more information see maps (right) or visit TfL Underground.
Tickets and information
Ticket office
The ticket office is open 24 hours. It is run by Great Western Railway.
Ticket machines
Machines are round the concourse and are run by Great Western Railway.
Heathrow Express
There is no ticket office, please use self service ticket machines.
Tickets, timetables and real-time updates are available from National Rail Enquiries, 08457 48 49 50. Alternatively, contact your train operator.
Station reception
Platform 1, 020 7922 6793 and 020 7922 6788
- Monday to Sunday 07:00-23:00
Toilets and baby changing
Toilets are now free of charge and are before the ticket barrier.
Men
Platform 1, downstairs by the reception:
- Monday to Sunday 07:00 – 19:00
Platform 12:
- Monday to Sunday 24 hours
Women
Platform 1, downstairs next Pret a Manger:
- Monday to Sunday 07:00 – 19:00
Platform 12:
- Monday to Sunday 24 hours
Baby change
In reception near platform 1:
- Monday to Sunday 07:00 – 22:00
Platform 12:
- Monday to Sunday 24 hours
Accessible
Two toilets, one in the baby changing room. Free to use. Radar key is not required.
In reception near platform 1:
- 07:00 – 22:00
Platform 12, accessible and Changing Places cubicles. Free to use, Radar key required:
- Monday to Sunday 24 hours
Showers
Men’s and women’s showers in the toilets on platform 12, £5:
- Monday to Sunday 07:00-23:00
Telephones
Near the Underground entrance.
There is no textphone.
Wi-Fi
Free public Wi-Fi and digital service.
Lost property
At the station
Items handed in at the station are kept in the left luggage office on platform 12. Report a lost item online.
Lost property counter hours:
- Monday to Friday 09:00 – 17:00
Onboard a train
Items left on trains are kept by the train company.
Heathrow
Items left at Heathrow station or the airport are kept by BAA lost property, 020 8745 7727:
- Monday to Saturday 08:00-19:00
- Sunday 08:00-16:00
Left luggage
You can leave luggage at Excess Baggage Co on platform 12.
- Monday to Sunday 07:00 – 23:00
You can prebook storage for your heavy, awkward or high-value luggage at one of our Rail Station Left Luggage facilities.
For information visit Excess Baggage or call 020 7262 0344.
Trolleys
There are trolley bays around the station including on Heathrow Express platforms. A £1 coin deposit is refunded when you return the trolley to a bay.
A seasonal porter service is also available.
Waiting rooms
Platform 12. The First Class Lounge is on platform 1.
Photo booths
There are booths near to platform 9 entrance.
Water fountain
The water fountains is located near platform 12 next to toilet entrance.
Vending machine
Located on platform 12 next to toilets.
Car park
For pricing and general car park information, please visit the APCOA parking web page.
Accessible parking
There are 7 Blue Badge spaces with a 400m step-free walk to the station, the normal tariff applies.
A mobility vehicle is available for transfers. If you haven’t booked, use the help points in the car park – allow an extra 30 minutes to make sure you catch your train.
The Blue Badge bays on the approach road (Eastbourne Terrace) have closed.
About the car park
Managed by APCOA, 0345 222 4224 .
Complaints and refunds: NWRparkingrefunds@apcoa.com
This car park has been awarded the Park Mark for safer parking.
Bicycle parking
Bicycle racks: platforms 8, 9, 10 and 11
For information about taking your bicycle on the train, see the to and from section.
Station accessibility
Step free access
All entrances are step free. The Eastbourne Terrace entrance has closed.
There are lifts from the footbridge to platform 1, and from the concourse to the taxi rank above platform 12.
Induction loops
The ticket office has a loop. The reception and left luggage / lost property do not.
Visually impaired
There are tactile strips along all platform edges.
Requesting assistance
Coronavirus information: Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. At our stations we have face coverings and hand sanitiser available to help us help you.
Around the station
To book, call reception on 020 7922 6793
- Monday to Friday 07:00 – 22:00
- Saturday and Sunday 08:00 – 20:00
If you haven’t booked ask a member of staff, use the yellow phones around the station and car park, or go to reception (by the top of platform 1). Please allow an extra 30 minutes if you haven’t booked.
Mobility assistance vehicles are available.
Boarding or alighting your train
Contact your train operator:
- Great Western Railway– 0800 197 1329, textphone 0800 294 9209
- Chiltern Railways – 0845 600 5165, textphone 0845 707 8051
- Heathrow Express don’t take bookings, ask a member of their staff if you need assistance
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
At the airport
For help at the airport, please contact your airline.
Accessible toilets
Platform 12, accessible and Changing Places cubicles. Free, Radar key required (see attendant if you don’t have one):
- 24 hours
In reception by platform 1. Two toilets, one is in the baby changing room. Free, Radar key not required.
- Monday to Sunday 07:00 – 22:00, contact a member of staff at other times.
Wheelchairs and mobility assistance vehicles
Mobility assistance vehicles are available.
If you’d like to borrow a wheelchair, please speak to a member of station staff.
Getting to and from the station
Information about accessible public transport is available from Transport for London:
Transport accessibility information
Helpline: 0343 222 1234 (option 3) (24 hours)
Car
Pick up / set down: In the taxi rank above platform 12. Vehicle access is via the slip road off Bishops Bridge Rd bridge (sat nav W2 6AA). The driver must stay with the car, use the bays for booked taxis if waiting.
You can also use the car park as a drop off without charge.
Eastborne Terrace is open.
Car park: Bishop’s Bridge Rd (entrance between Westbourne Bridge and Eastbourne Terrace), sat nav W2 6AA. 7 Blue Badge spaces, the normal tariff applies.
It is at the end of platform 1, around 400m from the station. The route is step-free, transfer by mobility buggy is available.
Bus
TfL bus accessibility information
Many stops have moved with the closure of Eastbourne Terrace (February 2012).
Underground
TfL Tube accessibility information
Lines serve Paddington Underground:
- Bakerloo
- Circle
- District
- Hammersmith & City
Bakerloo entrance is near the top of platform 11.
Hammersmith and City: Follow the pink and yellow stripe on the concourse.
District and Circle eastbound (towards King’s Cross and Liverpool St): Follow the pink and yellow stripe on the concourse.
District and Circle westbound (towards Victoria): Go down the escalator at the back of the concourse opposite platforms 4-5.
Taxi
Taxi rank: Above platform 12. Escalators and a lift connect to the concourse.
All taxis are wheelchair accessible.
For more information visit traintaxi.
Pedestrians
Entrances (all step-free):
- Praed St
- Grand Union Canal
- Hammersmith & City line
- Horse Arch
The Eastbourne Terrace entrance has closed.
View the PDF below to search for food, drink and shopping outlet opening hours and services at London Paddington.