Paddington station’s story reflects that of the railway throughout the 19th, 20th and 21st centuries
Important information – Coronavirus
We are working extra hard to keep you safe from coronavirus when you travel through our stations.
Visit our helping you travel safely during coronavirus page or our coronavirus travel advice page for more information.
Wear a face covering
You must wear a face covering for the full duration of your journey on public transport in England, Scotland and Wales. Find out more about specific exemptions.
Passenger assistance
Our passenger assistance is operating with additional safety measures in place, including the requirement to wear a face covering.
Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.
Please see the accessibility section below for more information.
Facilities
- Facilities including ticket offices, information points, lost property and the stations themselves may be operating reduced opening hours.
- How we're helping you travel safely during coronavirus.
Retailers
We are working hard to safely reopen retail units in all of our stations. We hope to have all of your favourites available soon, but we will only reopen units when we are able to make sure we can adhere to social distancing guidance from the government. Our priority continues to be the safety of our passengers and retailer teams.
See it. Say it. Sorted.
When reporting any security issues around the railway to a member of staff or the British Transport Police (BTP), please keep your distance. Follow Government advice on staying safe. You can also call or text BTP to report an issue. Call: 0800 40 50 40 / Text: 61016. In an emergency dial 999
Paddington station is the grand terminus for the Great Western Railway that Isambard Kingdom Brunel always intended.
Station opening hours
- Open: 24 hours
Tickets and travel information
National Rail Enquiries
03457 48 49 50
Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500
Station enquiries
General station enquiries: 03457 11 41 41
Find your way around using the Paddington Station Map
British Transport Police
British Transport Police patrol the station supported by our security team.
For assistance speak to any member of station staff or contact the British Transport Police on 0800 40 50 40 (24 hours) or text 61016. In an emergency call 999.
British Transport Police in our stations
There are 2 drop off / pick up points: Disabled passengers can use the taxi rank above platform 12. The car park is at the end of platform 1, around 400m from the station. The route is step-free. The taxi rank is above platform 12, escalators and lifts provide access from the station. For more information visit traintaxi. Entrances (all step-free): If you need to take your bike on the train, ask the train operator: Please note: cycling is not permitted anywhere on the station including the entrance ramp. For information about trains go to National Rail Enquiries or call 03457 48 49 50. Visit TfL buses for more information. Lines serving Paddington Underground: Bakerloo: Entrance is near the top of platform 11. You can also access the Bakerloo line by going down the escalator at the back of the concourse opposite platforms 4–5. Hammersmith & City: Follow the pink and yellow stripe on the concourse. District, Circle eastbound (towards King’s Cross and Liverpool Street): Follow the pink and yellow stripe on the concourse. District, Circle westbound (towards Victoria): Go down the escalator at the back of the concourse opposite platforms 4–5. For more information see maps (right) or visit TfL Underground. Ticket office Ticket machines Heathrow Express Tickets, timetables and real-time updates are available from National Rail Enquiries, 08457 48 49 50. Alternatively, contact your train operator. Station reception Toilets are now free of charge and are before the ticket barrier. Men Platform 1, downstairs by the reception: Platform 12: Women Platform 1, downstairs next Pret a Manger: Platform 12: Baby change In reception near platform 1: Platform 12: Accessible Two toilets, one in the baby changing room. Free to use. Radar key is not required. In reception near platform 1: Platform 12, accessible and Changing Places cubicles. Free to use, Radar key required: Men’s and women’s showers in the toilets on platform 12, £5: Near the Underground entrance. There is no textphone. Pay as you go wireless internet access is available from: At the station Lost property counter hours: Onboard a train Heathrow You can leave luggage at Excess Baggage Co on platform 12. You can prebook storage for your heavy, awkward or high-value luggage at one of our Rail Station Left Luggage facilities. For information visit Excess Baggage or call 020 7262 0344. There are trolley bays around the station including on Heathrow Express platforms. A £1 coin deposit is refunded when you return the trolley to a bay. A seasonal porter service is also available. Platform 12. The First Class Lounge is on platform 1. There are booths near to platform 9 entrance. The water fountains is located near platform 12 next to toilet entrance. Located on platform 12 next to toilets. For pricing and general car park information, please visit the APCOA parking web page. There are 7 Blue Badge spaces with a 400m step-free walk to the station, the normal tariff applies. A mobility vehicle is available for transfers. If you haven’t booked, use the help points in the car park – allow an extra 30 minutes to make sure you catch your train. The Blue Badge bays on the approach road (Eastbourne Terrace) have closed. Managed by APCOA, 0345 222 4224 . Complaints and refunds: NWRparkingrefunds@apcoa.com This car park has been awarded the Park Mark for safer parking. Bicycle racks: platforms 8, 9, 10 and 11 For information about taking your bicycle on the train, see the to and from section. All entrances are step free. The Eastbourne Terrace entrance has closed. There are lifts from the footbridge to platform 1, and from the concourse to the taxi rank above platform 12. The ticket office has a loop. The reception and left luggage / lost property do not. There are tactile strips along all platform edges. Coronavirus information: Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you. To book, call reception on 020 7922 6793 If you haven’t booked ask a member of staff, use the yellow phones around the station and car park, or go to reception (by the top of platform 1). Please allow an extra 30 minutes if you haven’t booked. Mobility assistance vehicles are available. Contact your train operator, ideally 24 hours in advance: If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. For help at the airport, please contact your airline. Platform 12, accessible and Changing Places cubicles. Free, Radar key required (see attendant if you don’t have one): In reception by platform 1. Two toilets, one is in the baby changing room. Free, Radar key not required. Please book mobility assistance vehicles 24 hours in advance. If you’d like to borrow a wheelchair, please speak to a member of station staff. Information about accessible public transport is available from Transport for London: Transport accessibility information Helpline: 0343 222 1234 (option 3) (24 hours) Pick up / set down: In the taxi rank above platform 12. Vehicle access is via the slip road off Bishops Bridge Rd bridge (sat nav W2 6AA). The driver must stay with the car, use the bays for booked taxis if waiting. You can also use the car park as a drop off without charge. Eastborne Terrace is open. Car park: Bishop’s Bridge Rd (entrance between Westbourne Bridge and Eastbourne Terrace), sat nav W2 6AA. 7 Blue Badge spaces, the normal tariff applies. It is at the end of platform 1, around 400m from the station. The route is step-free, transfer by mobility buggy is available. TfL bus accessibility information Many stops have moved with the closure of Eastbourne Terrace (February 2012). TfL Tube accessibility information Lines serve Paddington Underground: Bakerloo entrance is near the top of platform 11. Hammersmith and City: Follow the pink and yellow stripe on the concourse. District and Circle eastbound (towards King’s Cross and Liverpool St): Follow the pink and yellow stripe on the concourse. District and Circle westbound (towards Victoria): Go down the escalator at the back of the concourse opposite platforms 4-5. Taxi rank: Above platform 12. Escalators and a lift connect to the concourse. All taxis are wheelchair accessible. For more information visit traintaxi. Entrances (all step-free): The Eastbourne Terrace entrance has closed. Click on the link below to search for food, drink and shopping outlets at London Paddington station.
Car
Taxi
Pedestrians
Bicycle
Train
Bus
London Underground
Tickets and information
The ticket office is open 24 hours. It is run by Great Western Railway.
Machines are round the concourse and are run by Great Western Railway.
There is no ticket office, please use self service ticket machines.
Platform 1, 020 7922 6793 and 020 7922 6788
Toilets and baby changing
Showers
Telephones
Wi-Fi
Lost property
Items handed in at the station are kept in the left luggage office on platform 12. Report a lost item online.
Items left on trains are kept by the train company.
Items left at Heathrow station or the airport are kept by BAA lost property, 020 8745 7727:
Left luggage
Trolleys
Waiting rooms
Photo booths
Water fountain
Vending machine
Car park
Accessible parking
About the car park
Bicycle parking
Station accessibility
Step free access
Induction loops
Visually impaired
Requesting assistance
Around the station
Boarding or alighting your train
At the airport
Accessible toilets
Wheelchairs and mobility assistance vehicles
Getting to and from the station
Car
Bus
Underground
Taxi
Pedestrians