London Paddington
One of Britain's best loved stations
Treat yourself to a cocktail and shopping before connecting to Heathrow Express – and don’t forget to get your picture with everyone’s favourite bear!
London Paddington station, Praed Street, London, Greater London, W2 1HQ
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Ticket buying and collection
Ticket Office
Monday – Saturday: 06:10 – 22:15
Sunday: 07:00 – 22:15
Collect tickets at ticket machine
Ticket Machines, outside Ticket Office on Concourse
- There are ticket counters here
- There is a Low-Level counter here
- There are induction loops indicated at the low and high level counters
- There are ticket machines here
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls may be at a suitable height for some people
Ticket Machines, by escalators to Mezzanine
- There are ticket counters here
- There is no Low-Level counter here
- There are no induction loops indicated at this counter
- There are no ticket machines here
Ticket machines
Ticket Machines, outside Ticket Office on Concourse
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls may be at a suitable height for some people
Ticket machines, Platforms 6 & 7 (for Heathrow Express)
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls may be at a suitable height for some people
Ticket Machines, entrance to Hammersmith and City Line(Transport for London)
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls may be at a suitable height for some people
Ticket machines, Taxi rank
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls are at a suitable height for wheelchair users
Oyster
No
Yes
Yes
Smartcards
No
No
Station facilities and services
Yes
Available
Available
Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
Available
No
Monday – Friday: 07:00 – 23:00
Excess Baggage Company
020 3468 4709
Monday – Friday: 09:00 – 17:00
Excess Baggage Company
0330 024 0215
Available
Located on concourse
Unavailable
Key information
-
Step-free access Step-free category B: B1, (refer to quick reference guide)
-
Station accessibility
Step-free category B1, (refer to quick reference guide)
- Ticket barriers, concourse to Platform 10
- Ticket barriers, Concourse to Platform 11
- Ticket barriers, Platforms 12 -14
- Ticket barriers, from concourse to Platform 3
- Ticket barriers, from concourse to Platform 4
- Ticket barriers, from concourse to Platform 5
- Ticket barriers, from Overbridge to Platforms 6 & 7 (Heathrow Express)
- Ticket barriers, from concourse to Platform 2
- Ticket barriers, from Link area to Platforms 10-14
- Ticket barriers, Overbridge to Platforms 2-5
- Ticket barriers, entrance to Hammersmith and City Line (Transport for London)
Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access
Yes
Ramps are kept at this station to provide assistance
There are tactile warnings on all platforms in use
Available
Located in the station reception by Platform 9, next to the toilets. Please check the opening times on the National Rail Enquiries website
Assistance Meeting Point
Available
Adjacent to the taxi rank on the upper deck.
Mon – Fri 08:00-20:00
Sat – Sun 10:00-18:00
Assisted Travel Lounge
Induction loops are at designated listening areas
Yes
-
Monday – Sunday: 24 Hours
-
-
Help Points: Help Points are only available in limited locations
Staff assistance
Monday – Sunday: 24 Hours
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway – 0800 197 1329 Heathrow Express – 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 – 22:55. From 22:55 – 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
Yes
- Yes
- Help Points are only available in limited locations
- All Help Points have induction loops
Yes – from help point
Yes – from information point
Yes – from ticket office
DepartureScreens
Announcements
ArrivalScreens
Announcements are made both visually and audibly
Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
Toilets and baby changing
Toilets
Accessible toilets are located at station reception near Platform 9.
A Changing Places facility is located on Platform 12.
There are dedicated breastfeeding rooms / Parent & Baby rooms;
- within the Ladies toilets on Platform 1
- within the public toilets on Platform 12.
Unisex toilet(A) and shower GWR First Class Lounge, off of Platform 1
Unisex toilet(B) and shower GWR First Class Lounge, off of Platform 1
Unisex toilet(A)GWR First Class Lounge, off of Platform 1
Unisex toilet(B)GWR First Class Lounge, off of Platform 1
Unisex accessible toilet available, Baby change, at Mobility Assistance Reception off of Platform 9
- This toilet is accessed with a RADAR key
- The toilet entry handles may be operated by most people
Accessible toilet & baby changing, also available on Platforms 12
- This toilet is not accessed with a RADAR key
Female toilet, Platform 1
Male toilet, Platform 1
Changing Places Toilet, Platform 12
- This toilet is accessed with a RADAR key
- The toilet entry handles may be operated by most people
Baby changing, Available in the toilets on Platform 1 & 2, 12 and also at the Reception on Platform 9
Lifts
Lift, Grand Union Canal to Taxi rank and Underground
- There are no audio announcements or they are not audible in this lift
- Lift controls should be accessible to most people
- The lift is a through lift with no turning circle
- Lift has clear door widths at least 0.9m wide
Lift, Scenic to and from the Lawn Underground Mezzanine & Food and Drink Area
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift is a through lift which has a 1.5 metre turning circle inside
- Lift has clear door widths 1.1m wide
Lift, Platform 1
- There are audio announcements provided inside this lift only
- Lift controls may not be accessible to some people
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths at least 0.9m wide
Lift, Platform 12 (left)
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths at least 0.9m wide
Getting to and from the station
Car parking
Paddington Station Car Park off of Platform 1
0
There is accessible parking in a car park
Parking is short stay
The car park bays measure 2.4 x 4.8m but side zone <1.2m wide
There are no roadside bays
There are No EV Charging points available in the accessible bays
There are no EV charging points in standard parking bays
Ramps can only be deployed from the rear of a vehicle
There is no Help Point close to the accessible parking
Station Car Park
APCOA Parking (UK) Limited
- 0345 165 2030
- APCOA
- Car Park
- Paddington Station
- W2 6AA
- https://www.nationalrail.co.uk/
- Monday to Friday: 24 Hours
- Saturday: 24 Hours
- Sunday: 24 Hours
152 spaces
Parking is chargeable for all vehicles
Yes
Parking charges apply
Drop-off / Pick-up points
There is a staffed drop-off point at the Taxi Deck above Platform 12.
Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.
Opening Times
Monday – Friday 07:00 – 23:00
Saturday & Sunday 07:00 - 23:00.
Drop-off and Pick-up, Taxi Rank off of Bishops Bridge Road
- This is a pick-up point only
- There is space for more than 5 vehicles to drop-off and/or pick-up
- The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
- There is no Help Point close to the drop-off and/or pick-up point
Cycling
Bicycle storage
No
No
Transport links
Taxi
Taxi Rank, Pick-Up point
- The taxi rank is fully covered
- Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
- There is no help point close to this taxi rank
- Taxis pick up and drop off at this taxi rank
- The Taxi rank is on the same side as station
Taxi Rank, Drop-off and Pick-up (Pre Booked)
- The taxi rank is fully covered
- Ramps can only be deployed from the side of a vehicle at this Taxi Rank
- There is no help point close to this taxi rank
- Taxis only drop off at this taxi rank
- The Taxi rank is on the same side as station
At the station
Lounges and waiting areas
Available
Platform 12
Waiting area, First Class Lounge(GWR) off of Platform 1
- The doors to the waiting room remain open when it is open
- There is seating with backrests and armrests on both sides
- The waiting area is capable of being heated and cooled
- There is no Help Point close to the waiting room
- There is seating available in view of the Customer Information Screen and trains in the waiting room
First Class Lounge(GWR), off of Platform 1
- The doors to the waiting room are automated
- There is seating with backrests and armrests on both sides
- The waiting area is capable of being heated and cooled
- There is no Help Point close to the waiting room
- There is seating available in view of the Customer Information Screen and trains in the waiting room
Station Waiting Room is on Platform 12
- The doors to the waiting room are automated
- There is bench seating with backrests but without armrests
- The waiting area is capable of being cooled only
- There is no Help Point close to the waiting room
- There is seating within view of the Customer Information Screen but not of trains in the waiting room
Available
Monday – Friday: 05:00 – 23:30
Saturday: 05:00 – 21:00
Sunday: 10:00 – 23:30
Public Holidays: 05:00 – 23:30
Located
Platform 1.
Tickets Accepted
All First Class.
Facilities
The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.
The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.
There is a large screen TVs showing Sky News and also a departures board showing train times.
The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.
There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.
Refreshments
Bar offering complimentary refreshments.
Wi-Fi
Available.
Showers
No.
Concessions for Standard Class sleeper customers
Yes.
First Class lounge(GWR), on Platform 1
- The First class lounge is capable of being heated and cooled
- There is no seating in the First Class lounge
- There is seating with backrests and armrests on both sides
- There is no Help Point close to the First Class lounge
There is no quiet room at this station
There is no multi-faith room at this station
-
The platforms are level with the Main Entrance of the station
-
There are tactile warnings on all platforms in use
Platform facilities
There is/are 12 platform(s) at this station
The platforms are level with the Main Entrance of the station
There are tactile warnings on all platforms in use
Platform 1
- There is seating/waiting under a roof or canopy on this platform
- There is seating provided at more than 50 metres apart
- There is no Help Point close to this platform
Platform 2
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 3
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 4
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 5
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 6
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 7
- There is no seating on this platform
- There is a Help Point close to this platform
Platform 8
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 9
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 10
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 11
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 12
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 14
- There is seating/waiting under a roof or canopy on this platform
- Seating is limited on this platform
- There is no Help Point close to this platform
Help and support
- DepartureScreens
- Announcements
- ArrivalScreens
- Yes – from help point
- Yes – from information point
- Yes – from ticket office
Yes
Help Points are only available in limited locations
Induction loops are at designated listening areas
Yes
Announcements are made both visually and audibly
Yes
There are information points
There is printed information available
Monday – Sunday: 24 Hours
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway – 0800 197 1329 Heathrow Express – 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 – 22:55. From 22:55 – 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
British Transport Police
For help call 0800 40 50 40 (24 hours), text 61016 or speak to a member of station staff. In an emergency call 999.
Shop, Eat & Explore
Train operators at this station
Train operators sell tickets and provide the train services.
- GWR – trains to the West and South West of England.
- Heathrow Express (HEX) – trains running direct to Heathrow airport terminals.
- Elizabeth Line (TFL service) – trains to Heathrow, Reading, Abbey Wood and Shenfield.