Waterloo is Britain’s largest and busiest station

Whether city commuters, holiday makers, Epsom race goers or armed forces, London Waterloo has always been a place for important arrivals and departures.

Waterloo station mezzenine and concourse

Station opening hours

  • Monday to Friday: 04:30 to 01:45
  • Saturday: 04:30 to 01:45
  • Sunday: 05:30 to 01:45

Tickets and travel information

National Rail Enquiries
03457 48 49 50

Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500

Station enquiries

General station enquiries: 03457 11 41 41

Find your way around using the Waterloo station map (PDF 938 KB)

British Transport Police

For assistance speak to any member of station staff or contact the British Transport Police on 0800 40 50 40 (24 hours) or text 61016. In an emergency call 999.

British Transport Police in our stations

Face coverings

You must wear a face covering for the full duration of your journey on public transport in England, Scotland and Wales.

You could be fined up to £6,400 if you refuse to wear a face covering. Find out more about specific exemptions.


The pick up / drop off point is outside the station reception on Cab Road (Station Approach Road), which is one-way (from Addington Street) and goes around the station.

Sat nav postcode: SE1 8SW


The taxi rank is just outside through the main arch (exit 3) on Cab Road.

For more information visit traintaxi.


Buses depart from several points around the station.

For more information visit TfL buses.


For information about taking your bike on the train, contact the train operator:


For information about train services to and from Waterloo go to National Rail Enquiries or call 08457 48 49 50.

Waterloo East station
Access is via the balcony; there are escalators and a lift from the concourse.

Waterloo East is run by Southeastern and serves south-east London, Kent and East Sussex.


Lines serving Waterloo Underground:

  • Bakerloo
  • Northern
  • Jubilee
  • Waterloo and City

There are several ways into the station:

  • steps at the end of all platforms
  • escalators near platforms 18 – 19
  • steps near platform 5
  • Jubilee line: escalator opposite platforms 4 and 5.

For information see maps (right) or visit TfL Underground.

Tickets and information

For tickets, timetables and real-time information visit National Rail Enquiries03457 48 49 50.

South Western Railway operates all the trains serving Waterloo.

Ticket office

Opposite platforms 16-17:

  • Open 24 hours

The station closes after the last train but the ticket office remains accessible. It is run by South Western Railway.

Ticket machines
There are ticket machines around the station. They’re run by South Western Railway.

Information point

Under the clock:

  • Monday to Thursday 06:45 – 22:00
  • Friday and Saturday 06:45 – 22:30
  • Sunday 08:00 – 22:00

Toilets and baby changing

Men’s, women’s, baby changing: opposite platform 19. They open 15 minutes after the station opens.

Accessible: opposite platform 19, and through the main arch (exit 3) on the left. Radar key required.

Cash machines

Cash dispensers: There are several ATMs.


Telephones are located on most platforms.


  • Free public Wi-Fi and digital service.

Lost property

If you’ve lost an Item at Waterloo or on a South Western Railway train or station, visit SWR’s website for details on how to check if your item has been handed in.

Find lost property

The lost property office at Waterloo is at 12 Lower Road, London SE1 8SE.

From the main concourse take the escalators or lift opposite platforms 4-5 (exit 2) to the lower level, turn right and turn right again.

Left luggage

Left luggage facilities are currently unavailable. We apologise for any inconvenience caused.

Photo booths

At exit 2 near the top of the escalators.

Car hire

Zipcar and Enterprise have cars on Spur Road.

Water fountains

The water fountains are located opposite platform 1 at concourse and balcony level, and opposite platform 18 at concourse level.

Long stay

For pricing and general car park information, please visit the APCOA parking web page.

Accessible parking

There is one free Blue Badge space just beyond the taxi rank in front of the station on Station Approach (Cab Road).

About the car park

Managed by APCOA0345 222 4224
Complaints and refunds: NWRparkingrefunds@apcoa.com

This car park has been awarded the Park Mark for safer parking.

Bicycle parking

Free bicycle racks are located outside the station opposite exit 3. These are double decker racks designed to accommodate standard bicycles and they are in an outdoor uncovered location that has lighting and CCTV coverage. There are usually plenty of spaces available.

You must return to your bicycle within two weeks of leaving it at Waterloo. Abandoned bicycles are periodically tagged for removal to maintain sufficient space in the racks. Removed bicycles are stored at the station for a further few weeks prior to disposal.

Bicycle security: bikes are a popular target for thieves. Follow these tips to keep your bicycle safe and secure.

Station accessibility

Step free access: Exits 2 (Waterloo Road) and 3 (Station Approach) are step-free. Exits 4, 5 (Victory Arch) and 6 (South Bank) have steps. Use exit 3 (Station Approach) for York Road, South Bank and bus stops on Tenison Way.

There is level access throughout the station.

Tube – there is step-free access to / from the Jubilee line.

Accessible routes within Waterloo station with photos – see National Rail Enquiries’ route planner.

Induction loop: all ticket office windows.

Waterloo East: a lift links the main concourse with the balcony and Waterloo East station.

Requesting assistance

Coronavirus information: Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. At our stations we have face coverings and hand sanitiser available to help us help you.

To book help with mobility or luggage call South Western Railway.

South Western Railway – 0800 528 2100, textphone 0800 692 0792 (open 06:00 – 22:00).

There is an information point under the clock:

  • Monday to Thursday 06:45 – 22:00
  • Friday and Saturday 06:45 – 22:30
  • Sunday 08:00 – 22:00

Alternatively ask a member of staff on the station or go to reception, through the arch opposite platforms 11–12.

Accessible toilets

Between exits 4 and 5, opposite platform 19. Access with a Radar key or request access using the intercom. It opens 15 minutes after the station opens.

Outside exit 3, opposite platform 11. Access with a Radar key or ask a member of staff.

Wheelchairs and mobility assistance

Mobility assistance vehicles are available.

Wheelchairs are available for use with staff assistance.

Getting to and from the station

Information about accessible public transport is available from Transport for London:

Transport accessibility information

Helpline: 0343 222 1234 (option 3) (24 hours)


A lift goes from the concourse to the balcony that links to Waterloo East station.


TfL bus accessibility information

Buses leave from several points around the station. All buses are accessible.

For more information see TfL buses

London Underground

TfL Tube accessibility information

Lines serving Waterloo:

  • Bakerloo
  • Jubilee
  • Northern
  • Waterloo and City

There is a lift to the Jubilee line. Routes to all other tube lines have steps.


Pick up / drop off point: near the taxi rank on Station Approach (aka Cab Road) which is one-way (from Addington Street) and goes around the station. The nearest station entrance is step-free.

Parking: there is a free Blue Badge space just beyond the taxi rank on Station Approach (Cab Road).


The taxi rank (exit 3, opposite platform 11) is accessible.

All taxis are wheelchair accessible.

For more information visit traintaxi.


If you are a BSL user visiting this station, you can use SignLive to connect to an online professional BSL interpreter for free.

You only need to register with SignLive once, via Google, Facebook or email, and you will be able to communicate with the station team quickly via SignLive’s Community Directory. You can find out more on the SignLive website.


RoomMate is an electronic, wall-mounted device, which offers blind and visually impaired passengers bespoke audio description in some of our station accessible toilets. High visibility door signs will be in place to indicate that the facility has an ADi RoomMate installed.

On entering the accessible toilet an audio announcement is triggered and the unit advises that a recorded description of the room is available.

If the user is visually impaired and requires the description, they are then given the instruction to wave their hand in front of the unit to activate it. You can find out more about RoomMate at the Easy Accessibility website.

View the PDF below to search for food, drink and shopping outlet opening hours and services at London Waterloo station.

London Waterloo

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