Waterloo is Britain’s largest and busiest station
Whether city commuters, holiday makers, Epsom race goers or armed forces, London Waterloo has always been a place for important arrivals and departures.
Over the next few years, we are carrying out a series of projects to improve passenger experience at the station.
Starting in early 2023, we are refurbishing toilets, replacing the 100-year-old station roof, improving customer information systems and the retail offer, as well as adding more seating on the concourse. You can learn more about the projects on our Improving London Waterloo station page.
Station opening hours
- Monday to Friday: 04:30 – 01:05
- Saturday: 04:30 – 01:50
- Sunday: 05:30 – 01:05
These hours may vary depending on the timings of the first and last passenger train services
Tickets and travel information
National Rail Enquiries
03457 48 49 50
Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500
Station enquiries
General station enquiries: 03457 11 41 41
Find your way around using the Waterloo station map (PDF 393 KB)
British Transport Police
For assistance speak to any member of station staff or contact the British Transport Police on 0800 40 50 40 (24 hours) or text 61016. In an emergency call 999.
British Transport Police in our stations
Station screens: Warning 3D advertising may be in use
Please note that 3D/deep screen advertising may be in use at the station.