Nearly 20 million passengers pass through Liverpool Lime Street every year

Built in 1836, Liverpool Lime Street opened at a time of rapid growth for the railway in Britain. It had its first expansion in 1849, a large château-like building which now fronts the station.

Explore the information on this page and across our social channels to learn more about Liverpool Lime Street.

Tickets and travel information

National Rail Enquiries
03457 48 49 50

Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500

Station enquiries

General station enquiries: 03457 11 41 41

Find your way around using the Liverpool Lime Street Station Map.

British Transport Police

The British Transport Police station is in Rail House on Lord Nelson Street.

For assistance call 0800 40 50 40 (24 hours) or speak to any member of station staff. There is a direct phone line near the travel centre. In an emergency call 999.

British Transport Police in our stations

Car

Private cars can pick and set down in the drop-off area of the short-stay car park off Skelhorne Street – access via Copperas Hill.

Sat nav postcode: L1 1JD

Taxi

The taxi rank for Liverpool city black cabs is by the Skelhorne Street entrance.

For more information visit traintaxi.

Bus

The main bus stops are on Lime Street.

Bus Number 500 for Liverpool John Lennon Airport departs from The Liverpool One Bus terminal.

Train

For information about trains to and from Lime Street station go to National Rail Enquiries or call 03457 48 49 50.

Bicycle

If you want to take your bicycle on the train, please check with the train operator first.

Tickets and information

Ticket office (run by Northern Rail) is towards the Lord Nelson Street entrance.

  • Monday to Sunday 05:00 – 23:38

Ticket machines: around the station. Run by Northern Rail or Virgin Trains.

Tickets can be collected from the ticket machines on the main concourse.

Tickets, timetables and real-time updates are available from National Rail Enquiries0845 7 48 49 50.

Alternatively contact the train operator.

Toilets and baby changing

Toilets are free of charge to use. Men’s, women’s, accessible, baby changing: near the Lord Nelson Street entrance.

  • Daily 06:00 – 23:00

The accessible toilets require a RADAR key. Ask a member of staff if you don’t have one.

Cash machines

Currently removed due to ongoing station remodelling.

Telephones

Outside the ticket office.

Wi-Fi

Pay as you go wireless internet access is available from BT Wi-Fi.

Lost property

At the station
Items handed in at the station are kept in the left luggage office. Report lost property online.

Lost property counter hours:

  • Monday to Friday 09:00 – 17:00

On board a train
Items left on trains are kept by the train company.

Left luggage

You can leave luggage at Excess Baggage Co, opposite the ticket office.

  • Monday to Thursday 07:00 – 21:00
  • Friday to Sunday 07:00 – 23:00

You can prebook storage for your heavy, awkward or high-value luggage at one of our station left luggage facilities.

For more information call 0151 707 8594 or visit Excess Baggage.

Trolleys

Trolley bays:

  • Platforms 5,6/7, 8/9
  • Lord Nelson Street
  • Skelhorne Street

£1 coin deposit is refunded when you return it to a bay.

Waiting room

Virgin 1st class lounge is located on the North concourse

Photo booths

Photo booth located on the main concourse.

Water fountain

Next to the public toilets (on right hand side of the entrance)

Short stay

For pricing and general car park information, please visit the APCOA parking web page.

Accessible parking

Four Blue Badge spaces. The normal tariff applies.

About the car park

Managed by APCOA0345 222 4224.

Sat nav / route finder postcode: L3 5QB

Complaints and refunds: NWRparkingrefunds@apcoa.com

This car park has been awarded the Park Mark for safer parking.

Long stay

For pricing and general car park information, please visit the APCOA parking web page.

Pre-book parking

Accessible parking

There are 13 Blue Badge spaces. The normal tariff applies.

About the car park

Managed by APCOA0345 222 4224 .

Complaints and refunds: NWRparkingrefunds@apcoa.com

This car park has been awarded the Park Mark for safer parking.

Bicycle parking

There are bicycle parking areas on Lord Nelson Street and Skelhorne Street.

For information about taking your bicycle on the train, see the to and from section.

Station accessibility

Step-free access: All entrances. The Lime Street entrance has a lift from street level to the concourse. There is also a lift from the long-stay car park to the concourse.

There are two low ticket machines next to Café Nero and the booking office.

Induction loops: The booking office and ticket office have induction loops.

Visually impaired: There are no tactile warning strips along platform edges.

Requesting assistance

To book help please contact your train operator, ideally 24 hours in advance:

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

If you need help with mobility or luggage please utilise the two help points situated at the short stay carpark drop off point on the Skelhorne Street side of the station.

Alternatively the Network Rail Information point on the main concourse is open daily

  • Monday – Friday – 0800 – 1900
  • Saturday – 0700 – 1900
  • Sunday – 1000 – 1900

A mobility assistance vehicle is available. Please book if possible.

Mobility assistance is provided

  • Monday to Saturday 07:00 – 22:00
  • Sunday 08:00 – 20:00

Accessible toilets

Near the Lord Nelson Street entrance:

  • Monday to Sunday 06:00 – 23:00

Toilets are free to use, but a Radar key is required; if you don’t have one, ask a member of staff.

Wheelchairs and mobility assistance vehicle

Wheelchairs are available, our staff will assist you.

A mobility assistance vehicle is also available.

Getting to and from the station

Underground

An escalator and lift go from the concourse to Merseyrail Underground.

Bus

Most bus stops are on Lime Street. A lift gives access to street level.

Buses for Liverpool John Lennon Airport stop on Liverpool one bus terminal. All buses on this route are accessible.

Car

Pick-up/drop-off point: just inside the station entrance at Skelhorne Street.

Parking, short stay: four Blue Badge spaces in the Skelhorne Street car park. The normal tariff applies.

Parking, long stay: 13 Blue Badge spaces in the car park on Lord Nelson Street. There are lifts from the long stay car park to the concourse. The normal tariff applies.

See parking at Lime Street for details.

Taxi

Taxi rank: at the Skelhorne Street entrance.

All taxis are wheelchair accessible.

For more information visit traintaxi.

Click on the link below to search for food, drink and shopping outlets at Liverpool Lime Street station.

Liverpool Lime Street