Contact us

We have a number of ways in which you can get in touch with us:

Before you contact us you may find it useful to read our quick guide to contacting us and our complaints procedure.

For information on careers please visit our careers section on our website. If you're having problems signing in or to report a technical problem with our recruitment portal please use our careers support request form.

For complaints about one of our managed stations, please use our station complaint form. Read our passenger complaints handling procedure – this applies to all our managed stations.

If you would like to make a Freedom of Information request, you can find all the information you need on our Freedom of Information page.

To report a crime please contact the British Transport Police: Call: 0800 40 50 40, 999 or Text: 61016

We have a number of ways in which you can get in touch with us:

Before you contact us you may find it useful to read our quick guide to contacting us and our complaints procedure.

For information on careers please visit our careers section on our website. If you're having problems signing in or to report a technical problem with our recruitment portal please use our careers support request form.

For complaints about one of our managed stations, please use our station complaint form. Read our passenger complaints handling procedure – this applies to all our managed stations.

If you would like to make a Freedom of Information request, you can find all the information you need on our Freedom of Information page.

To report a crime please contact the British Transport Police: Call: 0800 40 50 40, 999 or Text: 61016

Community

Read about our work to preserve our heritage, make the railway accessible, link communities, improve safety and more. Our work in the community.

We care about how our work on the railway affects the people who live and work nearby, further information on:

  • Your property
  • Wildlife & environment
  • Noise and disturbance
  • Anti-social behaviour
Visit our lineside neighbour page.

Emergency 24 hour helpline

03457 11 41 41

If there's a safety threat to you or to others such as:

People, animals or objects on or near the track
Damage or fault at a level crossing
A vehicle has hit a bridge
A broken fence or open gate allowing access to the track

If you report a problem relating to safety, we will give this priority.

Call our helpline

03457 11 41 41

If you have a concern or question, call our 24-hour helpline.

Open 24 hours, 365 days a year. Calls charged at standard rate.

Type talk

18001

To activate Typetalk dial 18001 followed by 03457 11 41 41

Live help - chat with a member of our support team

Open live chat
  • Contact us by post at:
  • Network Rail: 1 Eversholt Street, London, NW1 2DN
    Switchboard: 020 7557 8000

  • To report a crime:
  • Please contact the British Transport Police
    Call: 0800 40 50 40, 999 or Text: 61016