Getting in touchTo chat with a member of our support team, please use the Live help tool, or our online contact form.
CommunityRead about our work to preserve our heritage, make the railway accessible, link communities, improve safety and more. Our work in the community.
We care about how our work on the railway affects the people who live and work nearby, further information on:
- Your property
- Wildlife & environment
- Noise and disturbance
- Anti-social behaviour
Emergency 24 hour helpline03457 11 41 41
If there's a safety threat to you or to others such as:
People, animals or objects on or near the track
Damage or fault at a level crossing
A vehicle has hit a bridge
A broken fence or open gate allowing access to the track
If you report a problem relating to safety, we will give this priority.
Call our helpline03457 11 41 41
If you have a concern or question, call our 24-hour helpline.
Open 24 hours, 365 days a year. Calls charged at standard rate.
To activate Typetalk dial 18001 followed by 03457 11 41 41