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Contact us

Emergency 24 hour helpline

03457 11 41 41

If there's a safety threat to you or to others such as:

People, animals or objects on or near the track
Damage or fault at a level crossing
A vehicle has hit a bridge
A broken fence or open gate allowing access to the track

If you report a problem relating to safety, we will give this priority.

Call our helpline

03457 11 41 41

If you have a concern or question, call our 24-hour helpline.

Open 24 hours, 365 days a year. Calls charged at standard rate.

Type talk

18001

To activate Typetalk dial 18001 followed by 03457 11 41 41

Live help - chat with a member of our support team

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  • Contact us by post at:
  • Network Rail: 1 Eversholt Street, London, NW1 2DN
    Switchboard: 020 7557 8000

  • To report a crime:
  • Please contact the British Transport Police
    Call: 0800 40 50 40, 999 or Text: 61016