Contact us

For enquiries regarding tickets, refunds and journey planning, please contact National Rail Enquiries.

Contact and enquiry progress tracking

We have a number of ways in which you can get in touch with us:

Please call our emergency 24 hour helpline on 03457 11 41 41 if there's a safety threat to you or to others such as:

  • People, animals or objects on or near the track
  • Damage or fault at a level crossing
  • A vehicle has hit a bridge
  • A broken fence or open gate allowing access to the track

If you report a problem relating to safety, we will give this priority.

Before you contact us you may find it useful to read our quick guide to contacting us and our complaints procedure (PDF).

For information on careers please visit our careers section on our website. If you're having problems signing in or to report a technical problem with our recruitment portal please use our careers support request form.

For complaints about one of our managed stations, please use our station complaint form. Read our passenger complaints handling procedure – this applies to all our managed stations.

If you would like to make a Freedom of Information request, you can find all the information you need on our Freedom of Information page.

To report a crime please contact the British Transport Police: Call: 0800 40 50 40, 999 or Text: 61016

Contact information

03457 11 41 41

If there's a safety threat to you or to others such as:

  • People, animals or objects on or near the track
  • Damage or fault at a level crossing
  • A vehicle has hit a bridge
  • A broken fence or open gate allowing access to the track

If you report a problem relating to safety, we will give this priority.

03457 11 41 41

If you have a concern or question, call our 24-hour helpline.

Open 24 hours, 365 days a year. Calls charged at standard rate.

18001

To activate Typetalk dial 18001 followed by 03457 11 41 41

Open live chat

Please call our emergency 24 hour helpline on 03457 11 41 41 if there's a safety threat to you or to others such as:

  • People, animals or objects on or near the track
  • Damage or fault at a level crossing
  • A vehicle has hit a bridge
  • A broken fence or open gate allowing access to the track

If you report a problem relating to safety, we will give this priority.

0207 557 8000

The switchboard line is open Monday – Friday  9am – 5pm

Information and support for our neighbours

We care about how our work on the railway affects the people who live and work nearby, further information on:

  • Your property
  • Wildlife & environment
  • Noise and disturbance
  • Anti-social behaviour

Visit our living by the railway page.

Community

Read about our work to preserve our heritage, make the railway accessible, link communities, improve safety and more. Our work in the community.