Whether you’re travelling for business or pleasure, here’s how to plan a smooth, stress-free journey
For journey planning, ticket sales, real-time information and fares information please visit the National Rail Enquiries website. This is the definitive source of customer information for all passenger rail services on the national rail network in England, Wales and Scotland.
If you would like assistance when making a journey, such as help getting on or off a train, or ramps for a wheelchair, please contact the train company that manages the station you are starting your journey from.
If it’s a station managed by Network Rail, please contact the train company you’re starting your journey with – visit National Rail Enquiries’ stations and destinations page and enter the name or three letter code of the station you’re travelling from. The station pages also show details of the facilities available.
Assisted Travel contact details can be found in the Support and Information section of the relevant train company page. Please try to give a minimum of 24 hours’ notice before your journey as this will allow time for any special arrangements to be made. If this isn’t possible, the train companies will still do their best to help, but cannot guarantee their normal level of service.
- National Rail Enquiries’ information for disabled passengers
- Resources from the Association of Train Operating Companies
If you’re unhappy with your journey
Despite the best intentions, journeys don’t always go to plan. There can be any number of reasons. When there are delays caused by unexpected issues on the network – perhaps because of flooding or other bad weather, a trespasser on the line, or a signal or points failure – we do our best to help restore normal service safely and as quickly as possible.
If your journey’s been delayed, you may be entitled to compensation from the train company you travelled with. This depends on the train company, your ticket type and the length of the delay. Find out more on National Rail Enquiries’ compensation for delays page.
If you’re looking for independent help and advice, or you need to make a complaint, you can contact independent transport user watchdog Transport Focus.