Glasgow Central
The busiest station in Scotland
This stunning, historic building is a favourite meeting point for many thanks to its shops, bars and restaurants. It even has its own guided tours, including of hidden underground vaults!
Glasgow Central station, Gordon Street, Glasgow, Strathclyde, G1 3SL
Open in Google MapsThe escalators are out of order at Glasgow Central station.
If you need to re-arrange your travel plans because of this, please get in touch with ScotRail's free Assisted Travel Helpline 0800 046 1634 or Assisted Travel Textphone 18001 0800 046 1634 (for people who are hard of hearing.
Following the fire earlier this year:
- All station entrances and exits now reopened.
- The accessible toilets and changing places will require customers to approach staff to open, as the intercom link is based in office affected by fire.
- Taxi rank now back to Gordon Street.
- Interlink Bus for Queen street and Buchanan Street Bus Station back to departing from Gordon Street canopy.
- All retail units except Gordon Street Coffee and Alston Bar are fully opened.
- All ticket Facilities are available.
- Passenger Assistance back to normal working.
At a glance
Ticket buying and collection
Ticket Office
Collect tickets at ticket machine
Avanti West Coast Travel Centre
- There are ticket counters here
- There is no Low-Level counter here
- There are no induction loops indicated at this counter
- There are ticket machines here
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls are at a suitable height for wheelchair users
Ticket Office, ScotRail Low Level Station
- There are ticket counters here
- There is no Low-Level counter here
- There are only induction loops at high-level ticket counters
- There are ticket machines here
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls may be at a suitable height for some people
Pedestrian Subway, ScotRail Low Level Station
- There are ticket counters here
- There is no Low-Level counter here
- There are no induction loops indicated at this counter
- There are ticket machines here
- There is limited space in front of the ticket machine to manoeuvre a wheelchair
- The controls may be at a suitable height for some people
Platform 10 Ticket Booth
- There are ticket counters here
- There is no Low-Level counter here
- There are only induction loops at high-level ticket counters
- There are no ticket machines here
Ticket Booth, Platforms 11-15
- There are ticket counters here
- There is no Low-Level counter here
- There are only induction loops at high-level ticket counters
- There are no ticket machines here
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls are at a suitable height for wheelchair users
Ticket machines
Avanti West Coast Travel Centre
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls are at a suitable height for wheelchair users
Subway, ScotRail Low Level Station
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls may be at a suitable height for some people
Ticket Office, ScotRail Low Level Station
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls may be at a suitable height for some people
Pedestrian Subway, ScotRail Low Level Station
- There is limited space in front of the ticket machine to manoeuvre a wheelchair
- The controls may be at a suitable height for some people
Ticket Machines, between Main Concourse and Platforms 11 – 15
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls are at a suitable height for wheelchair users
Low Level Station second level ticket barriers
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls are at a suitable height for wheelchair users
Oyster
No
No
No
Smartcards
No
Yes
<p>High Level (all destinations): Ticket office next to Gordon Street exit.</p><p>High Level (Scottish destinations): Station concourse near Hope St exit.</p><p>Low Level: Low level concourse between escalators.</p>
Station facilities and services
Yes
Available
Available
Available
Wide range of shops
No
Monday – Friday: 07:00 – 23:00
Excess Baggage Company
0208 090 9939
Monday – Friday: 09:00 – 17:00
Excess Baggage Company
0330 024 0215
Available
Located on concourse
Available
Located on the concourse
Key information
-
Step-free access Step-free category A: Compliant step-free access to all platform(s)
-
Station accessibility
Step-free category A, Compliant step-free access to all platform(s)
Customers requiring local trains in Lanarkshire, between Dalmuir and Motherwell / Larkhall, will need Platforms 16 and 17 at the underground Low Level part of the station. However, journeys on most routes from Glasgow Central will be from High Level Platforms 1-15.
High Level Platforms 1-15 are all on the same level and require no step free access. To access Low Level Platforms 16 & 17 there are escalators. Disabled passengers should use the lift behind the ticket barriers on platforms 11-15. Disabled passengers can also leave by lifts to Hope Street and can leave all other exits by foot except Union Street. For step free access to Union Street disabled passengers should exit by Gordon Street.
- Ticket barriers, Pedestrian subway Low Level Station
- Ticket barriers, Scotrail Low Level Station
- Ticket barriers, off of Main Concourse
- Ticket barriers, Concourse to and from Platforms 11 &15
Ticket gates are located on platforms 3 to 17
Yes
Ramps are kept at this station to provide assistance
There are tactile warnings on all platforms in use
Available
Located in the centre of the main concourse, underneath the station clock. A four sided wooden structure, identified as 'Mobility point'.
Assistance Meeting point
Induction loops are only in Help Points
Yes
-
-
-
Help Points: Help Points are available inside and outside this station
Staff assistance
Monday – Saturday: 04:00 – 00:30
Sunday: 08:00 – 00:30
Any member of station staff can help or at the mobility point, travel centre as well as the ticket office. Passengers should arrange assistance before travel with the relevant train operator: Avanti West Coast 08000 158 123; Caledonian Sleeper 03300 600500; CrossCountry 08448 110 125; London North Eastern Railway 03457 225 225; TransPennine Express 0800 1072 149; ScotRail 0800 9122 901.
The Mobility Assistance point is open between 07:00 – 22:00. When closed passengers should see any member of station staff. There is an intercom available.
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance – now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Yes
- Help Points are available inside and outside this station
- All Help Points have induction loops
Yes – from help point
Yes – from information point
Yes – from ticket office
ArrivalScreens
Announcements
DepartureScreens
Announcements are made both visually and audibly
Toilets and baby changing
Toilets
Accessible toilets are located inside the Gordon Street entrance. There is also an accessible toilet on platform 9 opposite the water hydration point.
Accessible shower is available within the changing places facility.
Customers should approach staff to open, as the intercom link is based in office affected by an earlier fire
Accessible toilet B, off of Main Concourse
- This toilet is accessed with a RADAR key
- The toilet entry handles may be operated by most people
Changing Places toilet, off of Main Concourse
- This toilet is not accessed with a RADAR key
- The toilet entry handles may be operated by most people
Female toilet, off of Main Concourse
Male toilet, off of Main Concourse
Accessible toilet A, near Gordon Street Entrance
- This toilet is not accessed with a RADAR key
- The toilet entry handles may be operated by most people
Lifts
Lift, Low Level & Platforms 14 & 15
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths at least 0.9m wide
Lift, Low Level & Platforms 16 & 17
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths at least 0.9m wide
Getting to and from the station
Car parking
Waterloo Street
There is/are 4 accessible bay(s) available at this car parking location
4
There is accessible parking outside the station
This parking does not advise length of stay permitted
There are no accessible bays
Roadside bays are less than 3.6 metres by 6.6 metres
There are No EV Charging points available in the accessible bays
There are no EV charging points in standard parking bays
Ramps can only be deployed from the side of a vehicle
There is no Help Point close to the accessible parking
NCP Oswald Street from Level 5 to Platform 15
There is/are 4 accessible bay(s) available at this car parking location
4
There is accessible parking in a car park
This parking does not advise length of stay permitted
The car park bays measure less than 2.4 metres x 4.8 metres
There are no roadside bays
There are No EV Charging points available in the accessible bays
There are no EV charging points in standard parking bays
Ramps can only be deployed from the side of a vehicle
There is no Help Point close to the accessible parking
Oswald Street NCP Car Park
NCP
- 0845 050 7080
- –
- –
- https://www.nationalrail.co.uk/
- Monday to Sunday: 24 Hours
555 spaces
Parking charges apply
Drop-off / Pick-up points
At the Mobility Point on the station concourse. Help can be requested from the mobility point or by asking a member of station staff
Drop-off/Pick-up, Renfield Street
- This is a combined drop-off and pick-up point
- There is space for up to 3 vehicles to drop-off and/or pick-up
- The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
- There is no Help Point close to the drop-off and/or pick-up point
Drop-off/Pick-up, Hope St
- This is a combined drop-off and pick-up point
- There is space for 1 vehicle at a time to drop-off and/or pick-up
- There is no Help Point close to the drop-off and/or pick-up point
Cycling
Bicycle storage
70 spaces
Located on platform 15.
Stands, Racks
Yes
Yes
Bicycle hire
Glasgow City Council bike scheme: 400 bikes will be available for public hire at 31 locations across the city with additional temporary sites: www.nextbike.co.uk/en/glasgow/
Transport links
Bus
First Group operate a network of frequent local bus routes around Glasgow city and nearby towns. For route maps and timetables: www.firstgroup.com/ukbus
Arriva and Stagecoach operate a network of routes from Glasgow to surrounding towns. For routes and times: www.arrivabus.co.uk and www.stagecoachbus.com (not all buses are accessible)
Buy a Glasgow PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
For information about all public transport in Glasgow and Strathclyde the area visit: www.spt.co.uk
The Station Interlink service for Queen Street Station and Buchanan Street Bus Station back departs from the Gordon Street canopy.
For further information, including alternative travel options, please check the ScotRail website.
Taxi
Taxi Rank (Union Street)
- The taxi rank is uncovered
- Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
- There is no help point close to this taxi rank
- Taxis pick up and drop off at this taxi rank
- The Taxi rank is via controlled roadway crossing
Taxi Rank, Hope Street
- The taxi rank is uncovered
- Ramps can only be deployed from the side of a vehicle at this Taxi Rank
- There is no help point close to this taxi rank
- Taxis pick up and drop off at this taxi rank
- The Taxi rank is on the same side as station
Taxi Rank (Gordon Street)
- The taxi rank has set back shelters only
- Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
- There is no help point close to this taxi rank
- Taxis pick up and drop off at this taxi rank
- The Taxi rank is via uncontrolled roadway crossing
Airport
GLASGOW AIRPORT:
First operate the Glasgow Shuttle 500 bus, running every ten minutes direct to the airport. There are stops just outside Glasgow Central station on Bothwell Street and Waterloo Street. For times: www.firstglasgow.com
Port
Service to Gourock for onward ferry connection to Dunoon and Kilcreggan. Service to Wemyss Bay for onward ferry connection to Rothesay. Service to Ardrossan Harbour for onward ferry connection to Brodick. Service to Stranraer for onward ferry connection to Belfast.
At the station
Lounges and waiting areas
Available
Customer Lounge, off of Main Concourse near Platforms 1& 2
- The doors to the waiting room are automated
- There is seating with backrests and armrests on both sides
- The waiting area is capable of being heated and cooled
- There is no Help Point close to the waiting room
- There is seating within view of the Customer Information Screen but not of trains in the waiting room
Passenger Assistance Lounge, on Main Concourse
- The doors to the waiting room remain open when it is open
- There is seating with backrests and armrests on both sides
- The waiting area is capable of being heated only
- There is no Help Point close to the waiting room
- There is seating within view of the Customer Information Screen but not of trains in the waiting room
Unavailable
Monday – Friday: 07:00 – 19:00
Saturday: 07:00 – 18:00
Sunday: 10:00 – 18:00
The lounge is available for Avanti West Coast passengers until 19:00 and Caledonian Sleeper passengers from 20:30.
Dedicated corporate area with fixed desks for laptops. Designer chairs. Electronic departure information.
(Avanti) First Class Lounge, off of Main Concourse
- The First class lounge is capable of being heated and cooled
- There is seating with a view of customer information screens but not trains in the First Class lounge
- There is seating with backrests and armrests on both sides
- There is no Help Point close to the First Class lounge
There is no quiet room at this station
There is a multi-faith room at this station
-
The platforms are at, below and above the main entrance of the station
-
There are tactile warnings on all platforms in use
Platform facilities
There is/are 15 platform(s) at this station
The platforms are at, below and above the main entrance of the station
There are tactile warnings on all platforms in use
Platform 1
- There is seating/waiting under a roof or canopy on this platform
- Seating is limited on this platform
- There is no Help Point close to this platform
Platform 2
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 3
- There is seating/waiting under a roof or canopy on this platform
- Seating is limited on this platform
- There is no Help Point close to this platform
Platform 4
- Seating is limited on this platform
- There is no Help Point close to this platform
Platform 5
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 6
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 7
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 8
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 9
- There is seating/waiting under a roof or canopy on this platform
- Seating is limited on this platform
- There is no Help Point close to this platform
Platform 10
- There is seating/waiting under a roof or canopy on this platform
- Seating is limited on this platform
- There is no Help Point close to this platform
Platform 11
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 12
- There is seating/waiting under a roof or canopy on this platform
- Seating is limited on this platform
- There is no Help Point close to this platform
Platform 13
- There is seating/waiting under a roof or canopy on this platform
- Seating is limited on this platform
- There is no Help Point close to this platform
Platform 14
- Seating is limited on this platform
- There is no Help Point close to this platform
Platform 15
- There is seating/waiting under a roof or canopy on this platform
- Seating is limited on this platform
- There is no Help Point close to this platform
Platform 16, ScotRail Low Level Station
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is a Help Point close to this platform
Platform 17, ScotRail Low Level Station
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Help and support
- ArrivalScreens
- Announcements
- DepartureScreens
- Yes – from help point
- Yes – from information point
- Yes – from ticket office
Yes
Help Points are available inside and outside this station
Induction loops are only in Help Points
Yes
Announcements are made both visually and audibly
Yes
There are information points
There is accessible printed information available
Monday – Saturday: 04:00 – 00:30
Sunday: 08:00 – 00:30
Any member of station staff can help or at the mobility point, travel centre as well as the ticket office. Passengers should arrange assistance before travel with the relevant train operator: Avanti West Coast 08000 158 123; Caledonian Sleeper 03300 600500; CrossCountry 08448 110 125; London North Eastern Railway 03457 225 225; TransPennine Express 0800 1072 149; ScotRail 0800 9122 901.
The Mobility Assistance point is open between 07:00 – 22:00. When closed passengers should see any member of station staff. There is an intercom available.
British Transport Police
The British Transport Police office is by the entrance to the low-level station. If no one is there, use the phone by the entrance to contact police control.
For help call 0800 40 50 40 (24 hours), text 61016 or speak to a member of station staff. In an emergency call 999.
British Transport Police in our stations
Shop, Eat & Explore
Station tours
Find out more about Glasgow Central station tours.