London Victoria station is the second busiest London terminus

85 million passengers use London Victoria each year and passenger numbers continue to soar. Connecting London with Gatwick Airport, it brings millions of tourists to attractions such as Buckingham Palace and the London Eye, and interlinks with other transport links such as London Underground and Victoria Coach station.

Explore the information on this page and across our social channels to learn more about London Victoria.

Tickets and travel information

National Rail Enquiries
03457 48 49 50

Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500

Station enquiries

General station enquiries: 03457 11 41 41

Find your way around using the Victoria Station Map.

British Transport Police

For assistance speak to any member of station staff or contact the British Transport Police on 0800 40 50 40 (24 hours). In an emergency call 999.

British Transport Police in our stations

Car

The pick up /drop off point is in the car park on Eccleston Bridge Road. Access is via Bridge Place, Belgrave Road or Bulleid Way.

Sat nav / route finder postcode: SW1W 9SJ.

There is no charge as long as the driver remains with the vehicle. Cars cannot enter Terminus Place.

Taxi

Taxi ranks: Hudson's Place (exit by platform 1–2) and upstairs at the Plaza (exit in Victoria Place). All taxis are wheelchair accessible.

For more information visit traintaxi.

Bicycle

If you want to take your bike on the train, check with the train operator first:
Gatwick Express0845 850 1530
Southern0845 123 7770
Southeastern0845 000 2222

Train

For information about trains to and from Victoria station go to National Rail Enquiries or call 03457 48 49 50.

London Underground

Lines serving Victoria Underground:

  • Circle
  • District
  • Victoria

The entrance is opposite platform 7. For more information visit TfL tube at Victoria.

Bus / coach

A bus station, served by many routes, is outside the main entrance in Terminus Place.
Victoria coach station is 600 metres down Buckingham Palace Road, behind the train station.
To get to the coach station from within Victoria station, please use Exit 7 onto Buckingham Palace road.
For more information visit TfL buses at Victoria.

Tickets and information

Ticket office, run by Southern Railway.
Monday – Sunday 04:00 -00:45

Advance Purchase tickets are available to from the Ticket office between 07:00-21:00

Ticket machines
Central concourse (run by Southern) and eastern concourse (run by Southeastern).

Toilets and baby changing

We are working on a major upgrade of the Victoria station facilities. Alternative facilities, including accessible toilets are free to use in Victoria Place shopping centre or Hudson Place. Please ask a member of station staff if you require any assistance.

Accessible toilets require a Radar key and are free.

Cash and bureau de change

There are a number of ATMs within the station.

Telephones

Pay phones available in the station, please refer to the station map for locations.

Car hire

Sixt have a branch in the car park. This is located in the Raft car park, via the Victoria Place shopping centre

Lost property

At the station
Items handed in at the station are kept in the left luggage office. Report lost property online.

Lost property counter hours: Monday to Friday 09:00 – 17:00

Lost property counter hours: Monday to Friday 09:00 – 17:00

On board a train

Items left on trains are collected by the train company.

Left luggage

You can leave luggage at Excess Baggage Co, between platforms 7 and 8, Monday to Sunday 07:00 – 00:00.

You can pre-book storage for your heavy, awkward or high-value luggage at one of our station left luggage facilities.

For more information visit Excess Baggage or call 020 7963 0957.

Photo booths

Photo booths are available in the station, please refer to the station map for locations.

Long and short stay

For pricing and general car park information, please visit the APCOA parking web page.

Accessible parking

There are five Blue Badge spaces, the normal tariff applies.

There are more spaces outside the Hudson's Place entrance (between Wilton Road and Bridge Place, sat nav SW1V 1PZ) with step-free access.

Electric charge points

There are three vehicle charge points by the customer service kiosk near the entry to the car park. Registration at Source London is required.

About the car park

Managed by APCOA, 0345 222 4224.
Complaints and refunds: NWRparkingrefunds@apcoa.com

This car park has been awarded the Park Mark for safer parking.

Cycle parking

At the front of the station and upper level entrance in Victoria Place, above platforms 13/14 by the taxi rank. Both are under cover and are monitored by CCTV.

Bikes left at owner's risk –  make sure yours is securely locked.

BTP bicycle security advice.

Station accessibility

Step-free access: Hudson Place, Victoria St, Grosvenor Gardens, Terminus Place and Wilton Rd.
A lift behind unit 44 (see map) and inside WHSmith goes to the upper level of shops in the centre of the station.Access to and from Victoria Place shopping centre is via a lift connecting platform 13/14 to the car park.

Accessible routes within Victoria station with photos – see National Rail Enquiries' route planner.

Requesting assistance

If you need mobility assistance or help with luggage ask any member of our staff, go to an information point, or the station reception opposite platform 2 by the Wilton St entrance, open Monday to Saturday 07:00 – 21:00.

Alternatively, contact your train operator 24 hours before you travel if possible:

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Accessible toilets

We’re working on a major upgrade of the Victoria Station facilities. Alternative facilities, including accessible toilets, are free to use in Victoria Place shopping centre or Hudson Place. Please ask a member of station staff if you require any assistance.

Wheelchairs and mobility assistance vehicles

There are several mobility assistance vehicles at the station. Wheelchairs can be borrowed for use around the station.

Getting to and from the station

Information about accessible public transport is available from Transport for London:

Transport accessibility information

Helpline: 0343 222 1234 (option 3) (24 hours)

Bus

TfL bus accessibility information

There is a bus station in Terminus Place at the front of the station. Most buses are accessible.

Underground

There is step-free access to the Underground Station via a lift located next to the underground stairwell opposite unit 20 on the station map.

TfL Tube accessibility information

Lines serving Victoria Underground:

  • Circle
  • District
  • Victoria

There is no step-free access to the Underground station.

Car

Pick up / set down: Hudson's Place entrance (between Wilton Rd and Bridge Place), sat nav SW1V 1PZ.

If the driver needs to help a passenger, they can use a Blue Badge space if they get a permit from reception just inside the station.

Another point is in the car park on Eccleston Bridge Rd (access via Bridge Place, Belgrave Rd and Bulleid Way), sat nav SW1 9SJ. Free, as long as the driver remains with the car.

There are lifts and escalators to platform level. Cars cannot enter Terminus Place.

Parking:

5 Blue Badge spaces in the long-stay car park on Eccleston Bridge Rd (access via Bridge Place, Belgrave Rd and Bulleid Way).

The normal tariff applies.

Sat nav postcode: SW1W 9SJ

Taxi

Hudson's Place (exit by platform 1-2) and upstairs at the Plaza (exit in Victoria Place).

For more information visit traintaxi.

Click on the link below to search for food, drink and shopping outlets at London Victoria station.

London victoria

Toilet closures at London Victoria station

We are undertaking a major redesign and refurbishment of the London Victoria station ­toilets.

The toilets on the Southeastern side of the station (beside platform 2) will close from February 2019 until late summer.


Alternative facilities during the closures

Alternative toilets and accessible facilities will be available for the duration of the project in Hudson’s Place. Please see the below map which shows walking routes from both toilets to the temporary facilities. There may be queues at busy times.

The toilets at Victoria Place shopping centre, above the station concourse, will also be free to use while we are working.

Please speak to a member of Team Victoria for more ­information.

Why are we doing this?

London Victoria station is the second busiest in the country serving 80m passengers every year. The toilets were not designed for the current level of use and need to be improved to make them fit for passengers today and in the future.

We are investing to deliver:

  • A step-change in passenger experience, with ­higher quality finishes, better use of space and modern plumbing systems to help deal with the demands placed on the toilets every­ day.
  • Improved step-free access and better facilities for passengers with reduced mobility, including a new Changing­ Places ­facility.
  • Improved baby changing facilities for families travelling with young children.

The new toilets will remain free for passengers ­to use following the completion of­ the refurbishment.

The upgrade is one of number of improvements we’re making at Victoria to ­enhance the station.