Manchester’s principal station

Manchester Piccadilly was at the heart of the industrial revolution when the railway came to the city in 1830. The potential to link the city with other industrial towns and cities made Manchester an important centre for railway investment, and its role as a hub continues to this day.

The busiest of five stations in Manchester, with 14 platforms, Piccadilly opened in 1842. Passenger satisfaction levels are at 92 per cent as opposed to the 60 per cent national average, and 24.5 million passengers pass through the station annual.

Explore the information on this page and across our social channels to learn more about Manchester Piccadilly.

Manchester Piccadilly station

Tickets and travel information

National Rail Enquiries
03457 48 49 50

Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500

Station enquiries

Network Rail helpdesk and general station enquiries: 03457 11 41 41

Find your way around using the Manchester Piccadilly Station Map

British Transport Police

The British Transport Police can be contacted via reception/entrance to Piccadilly Tower.

For assistance, speak to station staff or call 0800 40 50 40 (24 hours). In an emergency call 999.

British Transport Police in our stations

Car pick-up / drop-off point

In the Fairfield Street short stay car park. Parking is free for 20 minutes.

Sat nav postcode: M1 2QF (short stay) / M1 2RP (long stay)

There is no access the long stay car park from Ducie Street.

Cycle

If you want to take your bicycle on a train, please check with your train operator first:

Pedestrians

Main City Centre entrance – up the approach road from the corner of Ducie Street and London Road.

Use the Fairfield Street entrance for taxis, short stay parking and the number 147 bus.

Train

For information about trains and tickets go to National Rail Enquiries or call on 03457 48 49 50

Bus

Metroshuttle 1 and 2: Departs from the Piccadilly entrance on circular routes around the centre. Travel is free and the Metroshuttle is wheelchair accessible.

Metroshuttle maps and timetables

147: Departs from Fairfield Street to the universities and central hospitals via Oxford Road, then returns to the station.

147 map and timetable

Local buses leave outside the Fairfield Street entrance and from Piccadilly Gardens.

Tram

Metrolink trams run to:

  • Altrincham
  • Ashton-under-Lyne
  • Bury
  • City centre
  • East Didsbury
  • Eccles
  • Manchester Airport
  • Media City UK
  • Rochdale

There are escalators and a lift to the platforms. Tickets machines on the platform.

Timetables and map

Taxis

The taxi rank is inside the Fairfield Street entrance.

For more information visit traintaxi.

Tickets and information

Tickets, timetables and live service updates are available from National Rail Enquiries03457 48 49 50, or contact the train company.

Ticket office

Tickets for today:

  • Monday to Saturday 04:30 – 22:30
  • Sunday 07:00 – 22:30

Advance tickets counter:

  • Monday to Saturday 09:00 – 19:00
  • Sunday 11:00 – 19:00

The ticket office is run by Virgin Trains.

Ticket machines
There are machines around the station selling tickets for all train companies. They’re run by Northern or Virgin Trains.

Information point

  • Monday to Saturday 07:00 – 22:00
  • Sunday 08:30 – 21:00

Reception
The reception has moved to the Fairfield Street mezzanine level, next to WHSmith.

  • Monday to Friday 07:00 – 22:00
  • Saturday 07:00 – 22:00
  • Sunday – 10:00 – 16:00

When closed, press the buzzer for assistance (24 hours).

Toilets and baby changing

Toilets are free of charge.

Men’s, women’s, accessible toiletsbaby changing:

  • Opposite platforms 11–12
  • Satellite lounge near the footbridge, towards platforms 13–14

A Radar key is required for the accessible toilets or contact any member of station staff.

Meeting point

Please use the train information point or contact any member of railway staff

 

Lost property

At the station
Items lost at the station and on board trains terminating at Manchester Piccadilly, will be taken to the lost property office on platform 10. Report lost property online or call 0330 024 0215.

Lost property (contractual hours are):

Monday to Friday 09:00 – 17:30

Saturday/Sunday – Closed

However operationally permitting we will endeavour to deal with all enquiries including booking in and collections where we can.

On board a train
Items found on a train terminating at Piccadilly station will be taken to the lost property office on platform 10. For all other items,please contact the train operating company travelled with.

Left luggage

You can leave luggage at Excess Baggage Co, between platforms 10 and 11.

  • Monday to Saturday 07:00 – 23:00
  • Sunday 08:00 – 23:00

You can pre-book storage for your heavy, awkward or high-value luggage at one of our station left luggage facilities.

For more information visit Excess Baggage or call 020 8090 9935

Trolleys

Trolleys are available throughout the station and in the long-stay car park. There is a £1 coin deposit, which is refunded when the trolley is returned to a bay.

Wi-Fi

Pay as you go wireless internet access is available from BT Wi-Fi.

Car hire

There is a branch of Hertz and Europcar in the long stay car park.

Bicycle hire

Outside the main entrance at the top of the approach road – see Brompton Dock.

Photo booths

There are booths for passport photos on the concourse opposite the ATM's and in the satellite lounge waiting area

Telephones

By the ticket office and the Fairfield Street exit.

Water fountains

There are two at the station:

  • Next to the toilets on the main concourse
  • Next to the toilets in the waiting lounge

Short stay

For pricing and general car park information, please visit the APCOA parking web page.

Accessible parking

There are three Blue Badge spaces within 50 metres of the Fairfield Street entrance. Normal charges apply. Station access is step-free.

Bicycle parking

There are cycle racks on Fairfield Street, in the long stay car park and on Station Approach (off Ducie Street).

For information about taking your bicycle on the train, see the to and from section.

About the car parks

The car parks are managed by APCOA0345 222 4224 .

Complaints and refunds: NWRparkingrefunds@apcoa.com

They have been awarded the Park Mark for safer parking.

Pre-book car parking

Long stay

For pricing and general car park information, please visit the APCOA parking web page.

Proximity parking

For pricing and general car park information, please visit the APCOA parking web page.

Accessible parking

There are 34 Blue Badge spaces, normal charges apply. Access to the station is step-free.

Station accessibility

Step free access

All entrances are step-free, and there is level access to all platforms.

Lifts:

  • Platforms 8/9 – overbridge
  • Platforms 10/11 – overbridge
  • Satellite Lounge – Fairfield Street car park – platform 12
  • Multi-storey car park (x2)
  • Upper concourse – platform level – Fairfield Street car park
  • Platforms 13/14 – overbridge
  • Concourse to retail level (x2)
  • Concourse level – mezzanine – Metrolink platforms (operated by Metrolink)

The ticket office has a low counter, and there are accessible ticket machines around the station.

Accessible routes within Manchester Piccadilly station with photos – see National Rail Enquiries’ route planner.

Induction loop

The train information booth (outside the ticket office) has a loop.

Visually impaired

Platforms 1–12 have tactile warning strips; 13 and 14 do not.

Requesting assistance

To book help, contact your train operator giving at least 24 hours notice where possible. Please give as much information as possible:

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

 

Alternatively, ask a member of station staff or go to:

  • Information point – Monday to Saturday 07:00 – 22:00, Sunday 08:30 – 21:00
  • Reception – reception has moved to the mezzanine (near Fairfield Street entrance) next to WHSmith. Monday to Friday 07:00 – 20:00, Saturday 08:00 – 16:00, closed Sunday. When closed, press the buzzer for assistance (24 hours).

Accessible toilets

Radar key required or contact a member of station staff.

  • Opposite platforms 11–12
  • Satellite lounge, near the footbridge towards platforms 13–14

Wheelchairs / mobility buggies

Please ask a member of station staff if you need a wheelchair.

Mobility buggies are available, please book with your train company giving 24 hours notice where possible.

Getting to and from the station

Bus

Buses to and from the city leave outside the Fairfield Street entrance and from Piccadilly Gardens.

Metroshuttle 1 2 and 3: Depart from the Piccadilly entrance on circular routes around the centre. They’re free and wheelchair accessible.

Metroshuttle times and maps

147: Departs from Fairfield Street to the universities and central hospitals via Oxford Road then returns to the station.

147 map and timetable

Tram

Metrolink trams are accessible for wheelchair users. A lift and escalators connect the train station to the platform.

They run to:

  • City centre
  • Altrincham
  • Ashton-under-Lyne
  • Bury
  • East Didsbury
  • Eccles
  • Manchester Airport
  • Media City UK
  • Rochdale

You can buy tickets from machines on the platform.

Metrolink tram timetables

Car

Pick up/drop off: in the short stay car park (details below).

Parking (short stay): Fairfield Street, sat nav M1 2QF.

Three Blue Badge spaces within 50 metres of the station entrance. Access is step-free; lifts connect to platforms 12, 13 and 14.

Parking (long stay): Boad Street, vehicle access on Station Approach. Sat nav M1 2ND. 34 Blue Badge spaces.

Taxi

Taxi rank: at the Fairfield Street entrance. There is a lift to the concourse.

For more information visit traintaxi.

Click on the link below to search for food, drink and shopping outlets at Manchester Piccadilly station.

Manchester Piccadilly