We own and manage some of Britain's biggest and busiest railway stations
Important information – Coronavirus
Our staff are working hard to keep critical workers and vital supplies moving across Britain; please help keep them and yourselves safe. Travel at quieter times. Wash your hands. Wear a face covering.
Visit our coronavirus travel advice page for more information.
Wear a face covering
You must wear a face covering for the full duration of your journey on public transport in England and Scotland. It is recommended that you continue to wear your face covering when travelling in Wales. If travelling from Wales, you will be required to wear a face covering when you enter England. Find out more about specific exemptions.
Our passenger assistance is operating with additional safety measures in place, including the requirement to wear a face covering.
Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.
Please see the relevant station accessibility section for more information.
- Facilities including ticket offices, information points, lost property and the stations themselves may be operating reduced opening hours.
- Maintaining the highest possible hygiene levels on the railway is vital. From the start of this pandemic we have made sure we have sufficient cleaning supplies – such as anti-viral treatment.
- We are cleaning stations throughout the day so that those who need to travel can do so more safely.
- As service levels increase, additional deep cleans will be carried out in toilet areas, and we will continue to sanitise and use anti-viral treatment on common touch-point areas, such as doors and handrails.
- We are making changes in many station areas so that people can social distance and move around more safely.
We are working hard to safely reopen retail units in all of our stations. We hope to have all of your favourites available soon, but we will only reopen units when we are able to make sure we can adhere to social distancing guidance from the government. Our priority continues to be the safety of our passengers and retailer teams.
See it. Say it. Sorted.
When reporting any security issues around the railway to a member of staff or the British Transport Police (BTP), please keep your distance. Follow Government advice on staying safe. You can also call or text BTP to report an issue. Call: 0800 40 50 40 / Text: 61016. In an emergency dial 999
Our 20 managed stations – including Birmingham New Street, Manchester Piccadilly, Edinburgh Waverley, Glasgow Central, Leeds, Bristol Temple Meads and 11 in London – are Britain’s busiest and biggest stations.
We regularly upgrade stations – not just those we manage – to get the best for passengers. Dedicated station improvement programmes are a key part of our Railway Upgrade Plan. Our aim is to create destination stations that are accessible to everyone and allow for a safe and efficient flow of passengers even during busy travel times.
Other stations are managed by the local train operating company – search for your local station on National Rail Enquiries (external website) for contact details and information about facilities.
The British Transport Police operate in all our stations and are here to police the Railway. For help call 0800 40 50 40 (24 hours), text 61016 or speak to a member of station staff. In an emergency call 999. Find out more about staying safe whilst you travel.