Birmingham New Street

Cars can set down and pick up outside the entrance off Hill Street. Access is via Smallbrook Queensway or Hurst Street.

Sat nav / route finder postcode: B2 4QA

Bus

There are nearby bus stops on Smallbrook Queensway and Hill Street.

Most buses are wheelchair accessible.

For information go to the local travel information office by the Stephenson Street entrance or visit Network West Midlands 0121 254 7272

Taxi

Taxis drop off outside the Hill Street entrance.

The taxi rank is accessible from the exit by Hema or from the Bullring entrance side of the station.

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit traintaxi.

Train

If you’re changing trains at New Street, please allow a minimum of 12 minutes.

Moor Street and Snow Hill stations are around five minutes’ walk from the Stephenson Street (New Street) exit.

For timetables, tickets and journey planning go to National Rail Enquiries or call 03457 48 49 50.

For interchange, please use the Red Lounge.

Bicycle

If you want to take your bicycle on the train, please check with the train operator first.

• Transport for Wales –0333 3211 202
  
• CrossCountry – 03447369123
• Great Western Railway – 0345 7000 125
• London Northwestern Railway– 0844 811 0133
• Virgin Trains – 03445565650

Pedestrians

The old entrance on Smallbrook Queensway and the Navigation Street footbridge closed in 2013.

The entrances / exits are:

• corner of Stephenson Street / Navigation Street (for Victoria Square)
• off Hill Street to Mailbox
• Bullring link bridge (shopping centre opening times only).
• Spanish Steps to Hurst Street and Arcadian
• Eastern Plaza for Moor Street and Smallbrook Queensway

The footpath to the entrance from Hill Street has steps, though there is level access to the drop off point. The others are step-free.

Use the Stephenson Street (New Street) exit for Moor Street and Snow Hill stations. Both are around five minutes’ walk.

The ticket office is located in the middle of the concourse. There is an accessible window with a low counter. Opening times are:

• Monday to Saturday 05:15-23:00
• Sunday, 07:30 – 23:00

There are more ticket machines opposite Boots.

The ticket office and machines are operated by Virgin Trains.

For tickets, train times and real-time train information, visit National Rail Enquiries, 03457 48 49 50.

Tickets are also available from the train companies serving Birmingham New Street.

Toilets and baby changing

Waiting rooms

Blue Lounge (platforms 1a-5a), Yellow Lounge (platforms 6a-12a) and Red Lounge (platforms 1b-12b).

Cash and bureau de change

There are cash dispensers under the escalators near the ticket office. They’re before the ticket barriers.

Additional cash dispensers can be found by the Eastern Plaza and Hill Street entrance

Telephones

Opposite the reception inside the Hill Street entrance.

For pricing and general car park information, please visit the APCOA parking web page.

Accessible parking

There are no designated spaces in the car park, but there are four Blue Badge spaces by the entrance off Hill Street.

About the car park

Postcode: B2 4ND

The car park is managed by APCOA, 0345 222 4224.

For complaints and refunds, email: NWRparkingrefunds@apcoa.com

This car park has been awarded the Park Mark for safer parking.

Accessible toilets

There’s an accessible toilet and a Changing Places facility on the eastern concourse before the ticket barrier.

Women: between the escalators to platforms 5a-6a and 11b-12b, and are free to use. Radar key will be required or ask an attendant to provide access.

Men: between the escalators to platforms 11b-12b and are free to use. Radar key will be required or ask an attendant to provide access.

Wheelchairs

Assistance staff have access to wheelchairs for use around the station.

Waiting areas

The two lounges beyond the ticket barrier have dedicated areas for wheelchairs.

All platforms have waiting areas for wheelchair users next to the departure/arrival screens, with seating for companions.

Getting to and from the station

Bus

There are nearby bus stops on Smallbrook Queensway (use the walkway off Stephenson Street) and Hill Street. Most buses are wheelchair accessible.

For more about accessible bus travel across the city call Network West Midlands on 0121 254 7272

Car

The accessible pick-up/drop-off point is just off Hill Street. Sat nav postcode B2 4QA.

Short-stay parking: Off Hill Street; there are no designated Blue Badge spaces. There are four spaces outside the Hill Street entrance; no charge.

The car park above the Pallasades closed in 2012. Here are other car parks within five minutes of the station:

• Town Hall multi-storey, Brunel Street / Navigation Street
• NCP Albany, St Judes Passage

Taxi

The taxi rank is on Navigation Street (step-free from the station).

The drop-off point is just outside the entrance off Hill Street. There is level access from here to the station.

All taxis can accommodate a manual wheelchair. Most can take electric wheelchairs.

UBER will pick up/drop off in Drop and Go, referenced on the UBER app as Victoria Square

For more information visit traintaxi.

The entrances/exits are:

• corner of Stephenson Street / Navigation Street (for Victoria Square)
• off Hill Street
• Bullring link bridge (shopping centre opening times only)

The footpath to the entrance from Hill Street has steps, though there is level access to the drop-off point. The others are step-free.

Use the Stephenson Street (New Street) exit for Moor Street and Snow Hill stations. Both are around five minutes’ walk.