A bigger, better and brighter station

We’ve transformed Birmingham New Street station into a major transport and shopping hub, stimulating economic growth and regeneration in Britain’s second city. The first half of the new station was completed in April 2013 and the full redevelopment opened in September 2015.

Explore the information on this page and across our social channels to learn more about Birmingham New Street and what it has to offer.

Station opening hours

  • Monday – Friday: 04:15 – 02:00
  • Saturday: 04:15 – 00:15
  • Sunday: 07:30 – 02:00

Tickets and travel information

National Rail Enquiries
03457 48 49 50

Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500

Station enquiries

General station enquiries: 03457 11 41 41

Find your way around using the Birmingham New Street Map (PDF).

British Transport Police

The British Transport Police station is located by reception inside the entrance off Hill Street.

For help call 0800 40 50 40 (24 hours) or speak to a member of station staff. In an emergency call 999.

British Transport Police in our stations

Car

Cars can set down and pick up outside the entrance off Hill Street. Access is via Smallbrook Queensway or Hurst Street.

Sat nav / route finder postcode: B2 4QA

Bus

There are nearby bus stops on Smallbrook Queensway and Hill Street.

Most buses are wheelchair accessible.

For information go to the local travel information office by the Stephenson Street entrance or visit Network West Midlands 0121 254 7272

Taxi

Taxis drop off outside the Hill Street entrance.

The taxi rank is accessible from the exit by Hema or from the Bullring entrance side of the station.

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit traintaxi.

Train

If you’re changing trains at New Street, please allow a minimum of 12 minutes.

Moor Street and Snow Hill stations are around five minutes’ walk from the Stephenson Street (New Street) exit.

For timetables, tickets and journey planning go to National Rail Enquiries or call 03457 48 49 50.

For interchange, please use the Red Lounge.

Bicycle

If you want to take your bicycle on the train, please check with the train operator first.

Pedestrians

The old entrance on Smallbrook Queensway and the Navigation Street footbridge closed in 2013.

The entrances / exits are:

  • corner of Stephenson Street / Navigation Street (for Victoria Square)
  • off Hill Street to Mailbox
  • Bullring link bridge (shopping centre opening times only).
  • Spanish Steps to Hurst Street and Arcadian
  • Eastern Plaza for Moor Street and Smallbrook Queensway

The footpath to the entrance from Hill Street has steps, though there is level access to the drop off point. The others are step-free.

Use the Stephenson Street (New Street) exit for Moor Street and Snow Hill stations. Both are around five minutes’ walk.

Tickets and information

The ticket office is located in the middle of the concourse. There is an accessible window with a low counter. Opening times are:

  • Monday to Saturday 05:15-23:00
  • Sunday, 07:30 – 23:00

There are more ticket machines opposite Boots.

The ticket office and machines are operated by Virgin Trains.

For tickets, train times and real-time train information, visit National Rail Enquiries03457 48 49 50.

Tickets are also available from the train companies serving Birmingham New Street.

Toilets and baby changing

  • By platforms 1a-5a (Blue Lounge)
  • In front of the escalators for platform 10a-11a (Yellow  lounge)
  • Between escalators for platform 11b-12b (Red Lounge)
  • Accessible: toilets have accessible cubicles.

Changing Places

The facility is on the eastern concourse before the ticket barriers and provides extra equipment and space for passengers with special needs and their carers to use toilets safely and comfortably. Find out more about Changing Places

Waiting rooms

Blue Lounge (platforms 1a-5a), Yellow Lounge (platforms 6a-12a) and Red Lounge (platforms 1b-12b).

Cash and bureau de change

There are cash dispensers under the escalators near the ticket office. They’re before the ticket barriers.

Additional cash dispensers can be found by the Eastern Plaza and Hill Street entrance

Telephones

Opposite the reception inside the Hill Street entrance.

Lost property

At the station
Items handed in at the station are kept in the left luggage office. Report a lost item online.

Lost property counter opening hours:

  • Monday to Saturday: 07:00 – 23:00
  • Sunday: 08:00 – 22:00

Onboard a train
Items left on trains are kept by the train company.

Left luggage

You can leave luggage at Excess Baggage Co inside the entrance off Hill St, the office is open:

  • Monday to Saturday: 07:00 – 23:00
  • Sunday: 08:00 – 22:00

You can pre-book storage for your heavy, awkward or high-value luggage at one of our station left luggage facilities.

For more information visit left luggage facilities or call 020 7930 5444.

Trolleys

Trolleys aren’t available due to fire restrictions at stations with underground platforms.

Photo booths

Photo booths are opposite WHSmiths and Marks and Spencer, and also on the Eastern walkway.

Wi-Fi

Pay as you go wireless internet access is available from:

Water fountain

There are three fountains, one found in each lounge:

  • Red lounge – near to Platform 10b escalator (by the Pastry shop)
  • Blue lounge – near the First Class lounge
  • Yellow lounge – near to Platform 10a lift (by Uppercrust kiosk)

Short stay

For pricing and general car park information, please visit the APCOA parking web page.

Accessible parking

There are no designated spaces in the car park, but there are four Blue Badge spaces by the entrance off Hill Street.

About the car park

Postcode: B2 4ND

The car park is managed by APCOA0345 222 4224.

For complaints and refunds, email: NWRparkingrefunds@apcoa.com

This car park has been awarded the Park Mark for safer parking.

Long stay

The car park above the Pallasades closed in 2012. Here are other car parks within five minutes’ walk of the station:

  • Town Hall multi-storey, Brunel Street / Navigation Street
  • NCP Albany, St Judes Passage

Bicycle parking

There are under cover racks for 120 bikes in the drop and go area off Hill Street to the west of the station.

A further 40 covered spaces located between Stephenson Street and the walkway beside the Odeon are also available.

For information about taking your bike on the train, see the to and from section.

Station accessibility

Step-free access

The footpath to the entrance from Hill Street has steps, though there is level access from the drop-off point.

All platforms have lifts and escalators, except platform 1 which has a lift and stairs only.

All entrances have automatic doors.

Induction loops

Loops connected to the public address system have been built into the concourse and the platforms.

Sight impaired

There are large print signs at all entrances.

Birmingham New Street station audio guide 1 – general information

 

Birmingham New Street station guide 2 – detailed description

 

The floor is textured at exits, and walls, floors and windows/glass doors are easy to tell apart, following advice from the RNIB.

Ticket office

There is an accessible window with a low counter open all station hours.

How to request assistance

You can get help with getting around the station and on and off the train by calling your train company, ideally 24 hours in advance:

  • Transport for Wales – 0845 300 3005, textphone 0845 605 0600. Monday to Sunday: 08:00 – 20:00
  • Cross Country – 0844 811 0125, textphone 0844 811 0126. Monday to Sunday: 08:00 – 20:00
  • Great Western Railway – 0800 197 1329, textphone 0800 294 9209. Monday to Friday: 07:00 – 22:00; Saturday and Sunday: 08:00 to 19:00
  • London Northwestern Railway – 0800 092 4260, textphone 0844 811 0134. Monday to Sunday: 08:00 – 22:00
  • Virgin Trains – 0845 744 3366, textphone 0845 744 3367. Monday to Sunday: 08:00 – 22:00

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

You can arrange help on the day at the reception (by the Hill Street entrance) or by calling 0121 576 2706.

If you haven’t booked you may have to wait, but our policy is to help everyone. Help is available throughout station opening hours.

Accessible toilets

There’s an accessible toilet and a Changing Places facility on the eastern concourse before the ticket barrier.

Women: between the escalators to platforms 5a-6a and 11b-12b, and are free to use. Radar key will be required or ask an attendant to provide access.

Men: between the escalators to platforms 11b-12b and are free to use. Radar key will be required or ask an attendant to provide access.

Wheelchairs

Assistance staff have access to wheelchairs for use around the station.

Waiting areas

The two lounges beyond the ticket barrier have dedicated areas for wheelchairs.

All platforms have waiting areas for wheelchair users next to the departure/arrival screens, with seating for companions.

Getting to and from the station

Bus

There are nearby bus stops on Smallbrook Queensway (use the walkway off Stephenson Street) and Hill Street. Most buses are wheelchair accessible.

For more about accessible bus travel across the city call Network West Midlands on 0121 254 7272

Car

The accessible pick-up/drop-off point is just off Hill Street. Sat nav postcode B2 4QA.

Short-stay parking: Off Hill Street; there are no designated Blue Badge spaces. There are four spaces outside the Hill Street entrance; no charge.

The car park above the Pallasades closed in 2012. Here are other car parks within five minutes of the station:

  • Town Hall multi-storey, Brunel Street / Navigation Street
  • NCP Albany, St Judes Passage

Taxi

The taxi rank is on Navigation Street (step-free from the station).

The drop-off point is just outside the entrance off Hill Street. There is level access from here to the station.

All taxis can accommodate a manual wheelchair. Most can take electric wheelchairs.

UBER will pick up/drop off in Drop and Go, referenced on the UBER app as Victoria Square

For more information visit traintaxi.

 

The entrances/exits are:

  • corner of Stephenson Street / Navigation Street (for Victoria Square)
  • off Hill Street
  • Bullring link bridge (shopping centre opening times only)

The footpath to the entrance from Hill Street has steps, though there is level access to the drop-off point. The others are step-free.

Use the Stephenson Street (New Street) exit for Moor Street and Snow Hill stations. Both are around five minutes’ walk.

Click on the link below to search for food, drink and shopping outlets at Birmingham New Street station.

Birmingham New Street

A bigger, better and brighter station for Birmingham

We’ve transformed Birmingham New Street station into a major transport and shopping hub, stimulating economic growth and regeneration in Britain’s second city. The first half of the new station was completed in April 2013 and the full redevelopment opened in September 2015.

The new station is enclosed by a giant glass-roofed atrium, allowing natural light to brighten the entire area including all 12 refurbished platforms.

Its spacious new concourse is three and a half times bigger than before. This makes using the station a much easier and more enjoyable experience for the 140,000 passengers who pass through it each day.

Better access for everyone

We’ve improved accessibility throughout the station with lifts and escalators to every platform:

  • 15 new lifts
  • 36 new escalators
  • clearer platforms with more space for passengers.

Better connections

There are better pedestrian links to and through the station, with new entrances and a new public square improving connections across the city.

The extended Midland Metro tram system runs through the heart of the city, terminating at New Street station.

Stimulating regeneration

  • The redeveloped Pallasades – now relaunched as Grand Central Birmingham – and the John Lewis store to the south of the station will together create up to 1,000 new jobs.
  • The improved transport connections will stimulate regeneration in the area.
  • The stunning new station adds to Birmingham’s reputation for good design and will help transform New Street into a world-class destination.