A bigger, better and brighter station
Important information – Coronavirus
Our staff are working hard to keep critical workers and vital supplies moving across Britain; please help keep them and yourselves safe. Travel at quieter times. Wash your hands. Wear a face covering.
Visit our coronavirus travel advice page for more information.
Wear a face covering
You must wear a face covering for the full duration of your journey on public transport in England and Scotland. It is recommended that you continue to wear your face covering when travelling in Wales. If travelling from Wales, you will be required to wear a face covering when you enter England. Find out more about specific exemptions.
Passenger assistance
Our passenger assistance is operating with additional safety measures in place, including the requirement to wear a face covering.
Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.
Please see the accessibility section below for more information.
Facilities
- Facilities including ticket offices, information points, lost property and the stations themselves may be operating reduced opening hours.
- Maintaining the highest possible hygiene levels on the railway is vital. From the start of this pandemic we have made sure we have sufficient cleaning supplies – such as anti-viral treatment.
- We are cleaning stations throughout the day so that those who need to travel can do so more safely.
- As service levels increase, additional deep cleans will be carried out in toilet areas, and we will continue to sanitise and use anti-viral treatment on common touch-point areas, such as doors and handrails.
- We are making changes in many station areas so that people can social distance and move around more safely.
Retailers
We are working hard to safely reopen retail units in all of our stations. We hope to have all of your favourites available soon, but we will only reopen units when we are able to make sure we can adhere to social distancing guidance from the government. Our priority continues to be the safety of our passengers and retailer teams.
See it. Say it. Sorted.
When reporting any security issues around the railway to a member of staff or the British Transport Police (BTP), please keep your distance. Follow Government advice on staying safe. You can also call or text BTP to report an issue. Call: 0800 40 50 40 / Text: 61016. In an emergency dial 999
We’ve transformed Birmingham New Street station into a major transport and shopping hub, stimulating economic growth and regeneration in Britain’s second city. The first half of the new station was completed in April 2013 and the full redevelopment opened in September 2015.
Station opening hours
- Monday – Friday: 04:15 – 02:00
- Saturday: 04:15 – 00:15
- Sunday: 08:00 – 02:00
Tickets and travel information
National Rail Enquiries
03457 48 49 50
Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500
Station enquiries
General station enquiries: 03457 11 41 41
Find your way around using the Birmingham New Street Map (PDF).
British Transport Police
The British Transport Police station is located by reception inside the entrance off Hill Street.
For help call 0800 40 50 40 (24 hours), text 61016 or speak to a member of station staff. In an emergency call 999.
British Transport Police in our stations
Cars can set down and pick up outside the entrance off Hill Street. Access is via Smallbrook Queensway or Hurst Street. Sat nav / route finder postcode: B2 4QA There are nearby bus stops on Smallbrook Queensway and Hill Street. Most buses are wheelchair accessible. For information go to the local travel information office by the Stephenson Street entrance or visit Network West Midlands 0121 254 7272 Taxis drop off outside the Hill Street entrance. The taxi rank is accessible from the exit by Hema or from the Bullring entrance side of the station. All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit traintaxi. If you’re changing trains at New Street, please allow a minimum of 12 minutes. Moor Street and Snow Hill stations are around five minutes’ walk from the Stephenson Street (New Street) exit. For timetables, tickets and journey planning go to National Rail Enquiries or call 03457 48 49 50. For interchange, please use the Red Lounge. If you want to take your bicycle on the train, please check with the train operator first. The old entrance on Smallbrook Queensway and the Navigation Street footbridge closed in 2013. The entrances / exits are: The footpath to the entrance from Hill Street has steps, though there is level access to the drop off point. The others are step-free. Use the Stephenson Street (New Street) exit for Moor Street and Snow Hill stations. Both are around five minutes’ walk. The ticket office is located in the middle of the concourse. There is an accessible window with a low counter. Opening times are: There are more ticket machines opposite Boots. The ticket office and machines are operated by Avanti West Coast. For tickets, train times and real-time train information, visit National Rail Enquiries, 03457 48 49 50. Tickets are also available from the train companies serving Birmingham New Street. The facility is on the eastern concourse before the ticket barriers and provides extra equipment and space for passengers with special needs and their carers to use toilets safely and comfortably. Find out more about Changing Places Blue Lounge (platforms 1a-5a), Yellow Lounge (platforms 6a-12a) and Red Lounge (platforms 1b-12b). There are cash dispensers under the escalators near the ticket office. They’re before the ticket barriers. Additional cash dispensers can be found by the Eastern Plaza and Hill Street entrance Opposite the reception inside the Hill Street entrance. At the station Lost property counter opening hours: Onboard a train You can leave luggage at Excess Baggage Co inside the entrance off Hill St, the office is open: You can pre-book storage for your heavy, awkward or high-value luggage at one of our station left luggage facilities. For more information visit left luggage facilities or call 020 7930 5444. Trolleys aren’t available due to fire restrictions at stations with underground platforms. Photo booths are opposite WHSmiths and Marks and Spencer, and also on the Eastern walkway. Pay as you go wireless internet access is available from: There are three fountains, one found in each lounge: For pricing and general car park information, please visit the APCOA parking web page. There are no designated spaces in the car park, but there are four Blue Badge spaces by the entrance off Hill Street. Postcode: B2 4ND The car park is managed by APCOA, 0345 222 4224. For complaints and refunds, email: NWRparkingrefunds@apcoa.com This car park has been awarded the Park Mark for safer parking. The car park above the Pallasades closed in 2012. Here are other car parks within five minutes’ walk of the station: There are under cover racks for 120 bikes in the drop and go area off Hill Street to the west of the station. A further 40 covered spaces located between Stephenson Street and the walkway beside the Odeon are also available. For information about taking your bike on the train, see the to and from section. The footpath to the entrance from Hill Street has steps, though there is level access from the drop-off point. All platforms have lifts and escalators, except platform 1 which has a lift and stairs only. All entrances have automatic doors. Loops connected to the public address system have been built into the concourse and the platforms. There are large print signs at all entrances. Birmingham New Street station audio guide 1 – general information Birmingham New Street station guide 2 – detailed description The floor is textured at exits, and walls, floors and windows/glass doors are easy to tell apart, following advice from the RNIB. There is an accessible window with a low counter open all station hours. Coronavirus information: Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you. You can get help with getting around the station and on and off the train by calling your train company, ideally 24 hours in advance: If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. You can arrange help on the day at the reception (by the Hill Street entrance) or by calling 0121 576 2706. If you haven’t booked you may have to wait, but our policy is to help everyone. Help is available throughout station opening hours. There’s an accessible toilet and a Changing Places facility on the eastern concourse before the ticket barrier. Women: between the escalators to platforms 5a-6a and 11b-12b, and are free to use. Radar key will be required or ask an attendant to provide access. Men: between the escalators to platforms 11b-12b and are free to use. Radar key will be required or ask an attendant to provide access. Assistance staff have access to wheelchairs for use around the station. The two lounges beyond the ticket barrier have dedicated areas for wheelchairs. All platforms have waiting areas for wheelchair users next to the departure/arrival screens, with seating for companions. There are nearby bus stops on Smallbrook Queensway (use the walkway off Stephenson Street) and Hill Street. Most buses are wheelchair accessible. For more about accessible bus travel across the city call Network West Midlands on 0121 254 7272 The accessible pick-up/drop-off point is just off Hill Street. Sat nav postcode B2 4QA. Short-stay parking: Off Hill Street; there are no designated Blue Badge spaces. There are four spaces outside the Hill Street entrance; no charge. The car park above the Pallasades closed in 2012. Here are other car parks within five minutes of the station: The taxi rank is on Navigation Street (step-free from the station). The drop-off point is just outside the entrance off Hill Street. There is level access from here to the station. All taxis can accommodate a manual wheelchair. Most can take electric wheelchairs. UBER will pick up/drop off in Drop and Go, referenced on the UBER app as Victoria Square For more information visit traintaxi. The entrances/exits are: The footpath to the entrance from Hill Street has steps, though there is level access to the drop-off point. The others are step-free. Use the Stephenson Street (New Street) exit for Moor Street and Snow Hill stations. Both are around five minutes’ walk. Click on the link below to search for food, drink and shopping outlets at Birmingham New Street station. We’ve transformed Birmingham New Street station into a major transport and shopping hub, stimulating economic growth and regeneration in Britain’s second city. The first half of the new station was completed in April 2013 and the full redevelopment opened in September 2015. The new station is enclosed by a giant glass-roofed atrium, allowing natural light to brighten the entire area including all 12 refurbished platforms. Its spacious new concourse is three and a half times bigger than before. This makes using the station a much easier and more enjoyable experience for the 140,000 passengers who pass through it each day. We’ve improved accessibility throughout the station with lifts and escalators to every platform: There are better pedestrian links to and through the station, with new entrances and a new public square improving connections across the city. The extended Midland Metro tram system runs through the heart of the city, terminating at New Street station.
Car
Bus
Taxi
Train
Bicycle
Pedestrians
Tickets and information
Toilets and baby changing
Changing Places
Waiting rooms
Cash and bureau de change
Telephones
Lost property
Items handed in at the station are kept in the left luggage office. Report a lost item online.
Items left on trains are kept by the train company.Left luggage
Trolleys
Photo booths
Wi-Fi
Water fountain
Short stay
Accessible parking
About the car park
Long stay
Bicycle parking
Station accessibility
Step-free access
Induction loops
Sight impaired
Ticket office
How to request assistance
Accessible toilets
Wheelchairs
Waiting areas
Getting to and from the station
Bus
Car
Taxi
A bigger, better and brighter station for Birmingham
Better access for everyone
Better connections
Stimulating regeneration