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We are determined to get back a focus on the basics – getting trains running on-time and restoring services quickly after disruption.

Passengers can then depend on us to get them where they need to be.

Customer assistance transporting elderly lady

We are working hard to put passengers first and we are determined to improve the reliability and punctuality of train services. We have joint industry plans to enable us to build on our current day-to-day performance, looking at all aspects of how to prevent delays and respond more quickly to resolve them when they do occur.

As we run more trains, our challenge is to keep those trains running on time. The knock-on effects of even a small problem can result in delays affecting services for many hours.

The more trains we run, the harder it is for engineering teams to get access to maintain the infrastructure and fix problems; and the more physical pressure it puts on the tracks that carry the trains.  This challenge is something we are working hard to solve by the use of new technology and a different approach to how we plan our access to the railway to deliver that work.

Our railway upgrade plan

Between 2019 and 2024 we are investing around £2.2bn in running, renewing and maintaining the railway infrastructure across the route – a 21% increase on the previous five year period. 

Our significant programme of renewing our tracks, overhead lines, signals, bridges, tunnels, embankments and level crossings, all makes a major contribution to helping keep trains on time today, tomorrow and for the future. 

Maryland track renewals – March 2020
New station Meridian Water in Enfield – June 2019
Overhead line equipment (OLE) works Southend – May 2019

To reduce delays and improve reliability we have concentrated on reducing the number of infrastructure faults that cause disruption. And today they are at their lowest level for a decade. 

Over the next few years, a number of major projects will be delivered that will make a positive difference to travelling on Anglia’s railway.

Find out more about our projects.


Explore our programme of works

This interactive map below illustrates a snapshot of this work, highlighting when and where it will take place, and the benefits for passengers or freight users.

It’s important to note that some of the works are still being finalised so may change; we’ll update the map regularly to reflect this.

The map isn’t an exhaustive list of our works – for example, it doesn’t include our daily maintenance programmes – but we plan to update it with new details of works as our programmes develop.

Following the COVID-19 outbreak, works programmes may be revised. The map will be updated once revised programmes have been confirmed.

Map was last updated on 16 March 2021.

Key projects


Transforming trains

We're supporting one of the biggest transformations in passenger trains in a generation. All of Greater Anglia’s trains are being replaced, with many new trains already running. The new trains have more seats, plug and USB sockets, good air conditioning and heating and easier access – especially for those with a wheelchair, buggies or heavy luggage.

London Overground has continued to roll out its new trains following the Gospel Oak to Barking line. The trains are now running between Liverpool Street, Cheshunt, Chingford and Enfield Town and have walk-through carriages, air conditioning, free WiFi, USB ports, real-time information and a 10% capacity boost.

Station guard on walkie talkie

c2c and East Midlands Railway are also bringing additional new trains into service and TfL Rail is continuing to replace its old stock with new Elizabeth Line trains.

Keeping you on the move

Check before you travel at National Rail Enquiries or with your train operator.

Read our blog – Train of Thought

Contact us

Please visit our contact us page or call our national helpline on 03457 11 41 41.

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