Performance improvement plan
Improving train performance across Wales and Western England
Our detailed plan to improve train performance across Wales & Western England was developed in response to the industry regulator’s (Office of Rail and Road – ORR) investigation into performance on the region, which began in autumn 2023. In June 2026, the ORR removed the region from its regulatory ‘escalator’, which indicates it was satisfied with progress and improvement. You can download the final report on the plan at the bottom of this page.
Our aim remains to deliver lasting improvements in performance. As well as service for passengers and freight customers across the region. This covers Wales and Borders, the Thames Valley, the West of England and the South West Peninsula.
