Stratford station improvements

We are working to develop options to improve Stratford station for all Greater Anglia and TfL passengers.

Our intention is to reduce congestion and overcrowding in one of London’s busiest stations, to ensure we get everyone home safe, every day.  

Aerial view of Stratford station
Stratford station has seen a huge growth in demand

Since the 2012 Olympics, Stratford Station has seen huge growth in demand at the station and despite the impact of the pandemic, the forecast for this is only set to grow as the area continues to regenerate. 

Prior to the pandemic, almost 42 million passengers used Stratford station to start, continue or complete a journey between 2019 and 2020, making Stratford the busiest non-terminal station in London. 

As a comparison, this is the approximate equivalent of Birmingham New Street station with only a fifth of the space available to manage the same number of passengers.  

During peak times, the station can be very busy and requires congestion management measures including one-way systems around the station and onto the platforms to maintain passenger safety.   

What are we doing?

We have secured a £2m boost from the Department of Transport (DfT) to allow further work to be done to understand how we can relieve congestion at the station without causing unnecessary disruption.  

The DfT funding will help us to develop plans for the TfL managed station, maintaining the safety of the station environment for passengers during busy times and improve the overall station experience, particularly as passenger numbers continue to rise.   

Subject to approval and further funding, the improvements could help create more room on specific platforms and around entrances to improve circulation space. In collaboration with TfL, other changes could see improved information screens and wayfinding. 

The work could take place in phases and passengers may begin to see the first phase of work taking place from 2023 with the potential for more work over the next 5 years. 

More information will be provided in due course as plans progress.        

Contact us

If you’re interested in finding out more about this project, please contact us by visiting our contact us page or by calling our 24-hour national helpline on 03457 11 41 41.