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Elizabeth line services will mean 1.5 million more people will be able to travel into central London within 45 minutes

The Elizabeth line will link Reading and Heathrow in the west with Shenfield and Abbey Wood in the east, via new 21km tunnels under central London. This will increase London’s rail capacity, cut passenger journey times across the city and encourage regeneration and generate significant employment opportunities.

Click the route map below to see a larger view.

Crossrail route map showing rail and air connections between Reading and Shenfield

Network Rail – an essential partner in the Crossrail Project

The Crossrail project is perhaps best known as a major tunnelling project, however 75% of the 100km route is above ground, and that’s where we come in.

We’re responsible for the design, development and delivery of the parts of the route that are on the existing network, running above ground through outer London, Berkshire and Essex.

We’re delivering major improvements across the rail network

We are upgrading stations and railway infrastructure. This is an important element for the Crossrail project. With passenger numbers expected to increase when the Elizabeth line comes into service, the stations will all benefit from improved passenger flow and enhanced accessibility with lifts and footbridges that will bring step free access to all platforms serving the Elizabeth line.

We have already completed all the stations on the east, apart from Ilford and Romford, and are making good progress with stations on the west. Due to the temporary pause in works as a result of the Covid-19 pandemic, these enhanced stations will be progressively completed throughout 2021.

Better stations

  • New, bright, spacious ticket halls at a number of stations
  • New lifts and footbridges where required to ensure step-free access at every station
  • Platform extensions to accommodate the 200m long Elizabeth line trains
  • New signage, help points, customer information screens and CCTV

More reliable journeys

New trains

  • Our works have enabled the introduction of two new trains – Great Western Railway Electrostar trains (Class 387s) and the new Elizabeth line trains (Class 345s).

Below: The new Abbey Wood station, which opened in October 2017

Abbey Wood station entrance
Abbey Wood station entrance

We’re doing everything we can to minimise disruption to passengers, residents and businesses while delivering these essential improvements.

Find out if your journey plans are affected by our Crossrail surface works on the National Rail Enquiries website.

Below is a map of the above ground work for Crossrail.

A Considerate Constructor

The scale of work we’re a part of impacts millions who either live or work near the project across London and the boroughs. In recognition of this, it’s our commitment to ensure all those impacted have a clear process to engage and register their issues. In 2016, our work and focus on the communities we impact was recognised by our award of Client Partner status by the Considerate Constructors scheme.

This means we will always do everything we can to communicate, share and minimise the disruption of any works we carry out as part of the Crossrail Project. We’re always on hand to hear your feedback. However, if for any reason you feel you have not been able to gain a satisfactory resolution to your query, there are further steps you can take.

Questions and complaints

You can get in touch by calling the 24-hour helpline on 0345 602 3813, or by email. You can also submit any questions or queries you have directly via the contact form on the Crossrail website.

There is also a dedicated complaints commissioner for the Crossrail project. Any member of the public who feels they have been unable to resolve this issue in communication with either Network Rail or Crossrail may ask the Complaints Commissioner to adjudicate. The application must be submitted in writing and the Complaints Commissioner must respond within 28 days, unless a further time limit is agreed.

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