We’re upgrading Gatwick Airport station to improve passenger experience and provide more reliable journeys for the 20 million passengers who travel to the airport by train every year.

Gatwick Airport station now serves 20m passengers every year, up 6m from 2010. Currently the station is not designed for the high volume of passengers, often carrying bulky luggage, using it each day.

Our upgrade plans will help reduce delays caused by congestion and overcrowding on platforms, while also improving passenger experience by providing easier connections with airport terminals and onward travel destinations.

Our plans

To reduce platform crowding and make the station more accessible, platforms 5 and 6 will be widened and eight new escalators, five new lifts and four new stairways installed.

The rail station concourse will almost double in size to provide more space and better facilities for passengers. Connections to the airport terminals and passenger wayfinding will also be upgraded, further improving passenger experience.

The benefits

Improved train performance

Widened platforms, new escalators, lifts and stairways will allow passengers to board and alight trains more quickly.  This means trains spend less time on platforms, reducing delays and supporting a more reliable service.

Improved accessibility

New lifts and escalators will improve station accessibility for passengers with reduced mobility, the elderly and those travelling with a pushchair or luggage.

A better journey experience

A station that befits Gatwick’s status as a gateway to the country, with improved facilities providing passengers with smoother and more pleasant journeys.

About Gatwick Airport station

  • Gatwick Airport station is not just a gateway to the country’s second busiest airport but a key rail hub in its own right with direct services to more than 120 destinations and more than 1,000 with a single interchange.
  • The number of Gatwick passengers travelling to or from the airport by train has grown from 25% in 2005 to 38% today – which is helping to promote cleaner journeys and reduce vehicle emissions.
  • The target is to increase sustainable access options for passengers and staff to 40% public transport mode share by the time the airport reaches 40 million passengers per year.
  • The number of passengers using the station each year has increased by six million since 2010.
  • the increase in passengers/ cleaner train journeys has been made possible by rail capacity through the station doubling over the last decade – with brand new fleets of both Gatwick Express and Thameslink trains.
  • The increase in capacity means that 20 trains now leave Gatwick station for London each hour – with Tube-like frequency – every 3 minutes.  This is set to increase to 24 trains to London an hour by 2030 (every 2.5 minutes).

Managing impacts

We will work with Gatwick Airport and train operators to ensure that disruption to passenger journeys is kept to a minimum whilst the works are taking place.

Timetable changes will be clearly communicated in advance so that passengers can plan ahead.

Lineside neighbours will be made aware of any work that may impact on them.

Work dates

  • Stage 1: Platform 7 closed (May 2020 – Jan 2021)
  • Stage 2: Platforms 5 & 6 closed (Jan 2021 – May 2022)
  • Stage 3: Platform 3 & 4: lift and staircase are installed (Jan 2021 – Nov 2021)
  • Stage 4: Concourse work begins (June 2021 – May 2022)
  • Project completion: 2022

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Contact us

For more information on the station upgrade you can visit our contact us page or call our 24-hour national helpline on 0345 711 4141 or you can contact us on Twitter at @NetworkRailSE