How can delays affect your journey and what do we do to minimise disruption?
Delays are frustrating so we do everything we can to prevent them and provide useful, up-to-date information.
The demands on Britain’s railway are growing – in fact, the number of people travelling on the network has doubled in the past 20 years. At peak times, there is no space to run any extra trains on the busiest parts of the network, which can lead to congestion and unavoidable delays.
When services are delayed, we know it's important to provide clear, accurate and useful information to help passengers plan their journey, wherever they are.
Find out how we respond to delays, from inspection to solution: