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Diversity Impact Assessments

We measure the impact of our designs so we can create the most accessible spaces for everyone

Our Everyone strategy, describes our approach to diversity and inclusion across three themes: access and inclusion; behaviours and benchmarks; and collaboration.

It highlights that:

we will make diversity and inclusion considerations part of the business as usual, particularly as new areas of work arise and changes to our policies, projects and investment decisions are made.

Following our reclassification in September 2014, we also need to show we’re responding positively to the Public Sector Equality Duty, which is part of the Equality Act 2010. Under this Act, public bodies and organisations that carry out public functions have to consider everyone’s needs when doing so.

For example, for us this means thinking about how best to make stations and footbridges accessible for older and disabled passengers.

What is a Diversity Impact Assessment (DIA)?

It’s the method we have chosen to embed thinking about diversity and inclusion, and to demonstrate that we’re meeting our Public Sector Equality Duty. Like a risk assessment process, a DIA is a tool that helps any programmes, policies, and projects – and the way that services are designed, built and operated – to work well for employees and passengers.

It anticipates the likely effects of the work on the characteristics protected by the Equality Act: age; disability; sex; gender reassignment; pregnancy and maternity; race; religion or belief; sexual orientation; and marriage and civil partnerships – in short, everyone.

Once any potential negative impacts have been identified, the DIA can be used to plan ways to remove or mitigate these, where possible. DIAs can also be used to promote best practice.

Using DIAs to increase our knowledge of passengers, and understanding of the potential barriers to access means we can enhance safety and performance and deliver a better railway for our customers.

If you are interested in whether a DIA has been completed on a project you are interested in, contact us at 

We will publish new DIAs every six months.

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