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Delivering punctuality and reliability is our commitment to the passenger

It’s important to us to get this right, and to be able to account for how we’re doing to our customers, and our regulators.

We know that industry performance in CP5 was not good enough.  In November 2018, the Office of Rail and Road (ORR) served a Provisional Order on Network Rail, relating to deficiencies in performance planning and service recovery procedures.  Our report in response to this Order was submitted in February 2019.  The report sets out our assessment of the factors contributing to the decline in punctuality in CP5, outlines our development of an industry Performance Management System, and describes our plans to address improvements in all areas of performance planning and delivery in order to deliver sustainable, long-term performance improvement.

Working together with our industry partners, we are committed to delivering the levels of reliability that customers expect and deserve in CP6, while also meeting growing demand.

Download our report and cover letter

On Time measures

The On Time measures add to the public performance measure (PPM) used in CP5. In CP6, the rail industry will measure performance using a suite of industry-endorsed measures that are currently the most transparent in Europe.

On Time and cancellation data better reflect the experience of passengers and tell us how trains are operating on the infrastructure we manage.

A description and of the measures and how we are performing against them can be found on our railway performance page.

Safety performance

Safety is our foremost priority in operating the railway. That’s why we have a robust series of metrics that we use to ensure we’re doing everything we can to ensure the overall safety of passengers, workforce and the public in respect of the risks associated with all aspects of the design, construction, maintenance and operation of the railway system.

Note: unless specified otherwise, all data on and linked from this page is for initial indications only and is subject to change in subsequent publications

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