Clock on platform at London Kings Cross station

Railway Performance

The railway in Britain is crucial to the prosperity of the country. It connects people with jobs, goods with markets and stimulates economic growth.

This page contains information on the current regulated performance measures for Control Period 5 (CP5). In July 2017 a new suite of metrics to measure train performance was announced for the next control period (CP6); which begins in April 2019.

In recent years, Britain has had the fastest growing railway in Europe, with the number of rail journeys doubling in the last 20 years and passenger numbers expected to increase by around 40% by 2040.

We know that passengers want more frequent, reliable trains, with more seats and ticket prices that offer value for money.

We use data to help us track how we are performing as an industry, and to help drive improvements across the railway.

Delivering punctuality and reliability is our commitment to the passenger. It’s important to us to get this right, and to be able to account for how we’re doing to our customers, and our regulators.

Over the long-term, there has been a significant improvement in punctuality on the railway.

There has also been a long-term improvement in passenger satisfaction.

Performance for 11 November - 08 December (Period 9)

The national PPM is 80.9%.
This compares to 84.3% for the same period last year.
The moving annual average (MAA) is 85.4%.

More passenger performance data is available on the ORR's website.

Term Definitions

We track performance on a four-weekly basis (known as a period) and on an annual basis. Click on the logos below to find out more about latest performance figures for the railway.

Franchise changes

  • South Western Railway took over from Stagecoach South Western Trains on 20 August 2017.
  • West Midlands Trains took over from London Midland on 10 December 2017.
  • Transport for Wales Rail took over from Arriva Trains Wales on 14 October 2018.