We own and operate the railway infrastructure in England, Wales and Scotland and work closely with train operators to run a safe, reliable and efficient railway for passengers and freight users.
In this, our Annual Report and Accounts, we outline performance during 2018/2019, the fifth and final year of Control Period 5.
Key documents 2019
Our year in numbers
From our board
Key messages from our board on our achievements and challenges in 2018/19. Download the foreword by chair, Sir Peter Hendy, the chief executive's review by Andrew Haines and chief financial officer, Jeremy Westlake's review of our financial performance.
In March 2019 we published our Delivery Plan for CP6 (2019-2024). Our Delivery Plan represents the continued development of our plans, following the publication of our Strategic Business Plan in February 2018.
Over the next five years we will spend £42bn on operations, maintenance and renewals on the network to improve punctuality and reliability for passengers and freight. Our Delivery Plan sets out how we will spend this money.
As a passenger and customer focused business, our plan for the next control period focuses on the following key responsibilities:
Learn more about how we are structured and organised, as well as how we are corporately governed.
Putting Passengers First
We are constantly looking for ways to make passenger journeys as easy and comfortable as possible. Here are some of the changes we have made in the last few years in our managed stations to do just that.
- We have introduced hundreds of new seats.
- Toilets at our managed stations are now free to use.
- We are constantly improving our mobility assistance services. We have installed lifts and ramps, improved parking spaces and made toilets accessible.
- We have installed water fountains at 19 of our managed stations, giving passengers free access to water and reducing the need for bottled water.
An at-a-glance summary of how we performed against our targets for key performance indicators.
Click on the map to view the performance report for that geographic route.
Putting people first
The development of our people strategy for the next five years, has identified nine key people outcomes for Network Rail that will guide and focus our further devolution. Aligning to the overarching vision of putting passengers first, there is a clear synergy to our people.
As transformation of Network Rail continues, we are proud that people are at the heart of this as we move to become a more customer, passenger and freight-user focused organisation.
We want to deliver the best possible service for all passengers. A diverse workforce will help our business to do this.
On 3 December last year, thousands of Network Rail staff took part in #PurpleLightUp, turning offices and major stations across the country purple. We recognise and value our disabled employees. We want everyone at Network Rail to be able to say they are doing their best work every day. We are committed to creating a more equal, safe and accessible environment, both for disabled colleagues and for passengers.
How we act responsibly
In 2018/19 we continued to work in ways that improve Britain's economies, communities and the wider environment.