Putting passengers first

Network Rail is changing. We know that train performance hasn’t been good enough. Passengers want and deserve a reliable railway and that’s why our promise is to put passengers first.

To do that, we’re changing the way we’re structured. We now have five Network Rail regions, split into 14 routes. This means decision making is much more localised, and those with a better understanding of what our passengers want have more power to deliver those changes.

We’re also instilling a strong customer service mindset where all our people feel empowered to put the needs of passengers and freight users first. This renewed focus on the people we serve is at the heart of our plans for Control Period 6 (CP6).

Our Delivery Plan

In CP6, we're becoming a company that is on the side of passengers and freight users; that is easy to engage with and is an efficient and dependable partner; a company people are proud to work for; instinctively recognised as an industry leader. 

When we published our Delivery Plan for CP6 we committed to updating our plans to reflect how the new organisational structure will help us deliver for passengers.  

Our Delivery Plan for CP6 covers the period from 1 April 2019 to 31 March 2024. As part of this Delivery Plan, each of the region strategic plans have evolved from those published in February 2018. The original Strategic Business Plan documents can be found below. 

Download our plans 

You can download all our plans as individual PDFs. Plans are available for each of our regions as well as key central functions. 

CP6 Region summary plans

Eastern
909 KB
Published March 2020
North West and Central
776 KB
Published March 2020
Scotland's Railway
599 KB
Published March 2020
Southern
3 MB
Published March 2020
Wales and Western
523 KB
Published March 2020

CP6 Function summary plans

Finance
84 KB
Published March 2020
Human Resources
45 KB
Published March 2020
Property
60 KB
Published March 2020
Route Services
62 KB
Published March 2020
STE
34 KB
Published March 2020
System Operator
36 KB
Published March 2020

CP6 Region strategic plans

Eastern strategic plan
3 MB
Published May 2021
North West and Central strategic plan
2 MB
Published May 2021
Scotland's Railway strategic plan
2 MB
Published May 2021
Southern strategic plan
4 MB
Published May 2021
Wales and Western strategic plan
3 MB
Published May 2021

CP6 Function strategic plans

Freight and National Passenger Operators Strategic Plan
2 MB
Published May 2021
System Operator Strategic Plan
2 MB
Published May 2021

Our targets for CP6

See how we're doing against our targets at the end of the second year of CP6. 

Our CP6 Targets and Financials – May 2021 update
457 KB
National Scorecard 2021-22
398 KB
National scorecard guide
2 MB

Related downloads

Further reading