Putting passengers first
Today, train performance isn’t good enough. Passengers deserve a reliable railway and that’s why our promise is to put passengers first. This ethos is at the heart of our Delivery Plan for Control Period 6 (CP6).
This control period, which starts on 1 April and spans the next five years, gives us a fresh opportunity to refocus and put the needs of passengers and freight first.
From now on, the whole rail industry will be driven by delivering the best outcome for passengers and freight users. Every decision we make will be through the eyes of our passengers, which will ingrain a customer service mindset throughout the organisation.
This shift to put passengers back at the heart of the industry will be supported by a new structure in Network Rail, bringing our route businesses closer to the people we serve.
Our Delivery Plan
Our plan for CP6 focuses on four key responsibilities – to run a safe, reliable, efficient and growing railway, and includes targets related to each.
- View or download our high-level summary and overview of what we are doing over the next five years.
- View or download the Delivery Plan for each of our routes.
- View or download our key central functions strategic plans.
Our Delivery Plan further builds on the Strategic Business Plan for CP6 that we published in February 2018. Our plan is consistent with ORR’s Final Determination, and have maintained a strong line of sight with this throughout the development of our Strategic Business Plan and this Delivery Plan.
As part of this Delivery Plan, each of the route strategic plans have evolved from those published in February 2018. The original Strategic Business Plan documents can be found below.
Our targets for CP6
Developing a new operating model
In February 2019, our chief executive, Andrew Haines, announced our Putting Passengers First programme.
This is our plan to provide the best possible service for passengers and freight users, to deliver the promises we’ve made for CP6, and to improve the way we work together and with the industry.
These changes are important steps to delivering a better experience for passengers and freight users. It is about making sure that people and responsibilities are in the right part of the organisation to drive up performance.
On Tuesday 19 June we published our baseline regional financial plans reflecting the first tranche of changes as part of the programme. This represents a recut of our existing published delivery plan financials and is the revised baseline against which we will be held to account. Further updates will follow as each tranche of the programme goes live.
You can view and download the regional regulatory financial plans under ‘Regulated plans’ at the bottom of this page.
Download our plans
You can download all our plans as individual PDFs. Plans are available for each of our routes as well as key central functions.