All the key things you need to know about us in a one page summary.
We own, operate and develop Britain’s railway infrastructure; that’s 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We manage 20 of the UK's largest stations while all the others, over 2,500, are managed by the country’s train operating companies.
Every day, more than 4.8 million journeys are made in the UK. People depend on Britain’s railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation’s railway network to respond to the tremendous growth and demand the railway has experienced – a doubling of passenger journeys over the past 20 years.
We are customer focused. We run the company through devolved route businesses that understand how to meet customer needs. They operate, maintain and renew infrastructure to deliver a safe and reliable railway for passengers and freight customers.
Each route is a large, complex business in its own right, employing thousands of people and responsible for billions of pounds of expenditure every year. They are run by a managing director and a senior leadership team who are accountable for effectively and efficiently delivering for customers and key stakeholders. These outcomes are made visible through route and customer scorecards.
Putting passengers first
Following an extensive review, Network Rail is making changes in how it operates. We will push devolution further than ever before, making routes more responsive to local needs and cutting through red tape and bureaucracy.
14 routes will be supported by five Network Rail regions, each led by a managing director. These will be Eastern, North West & Central, Scotland' Railway, Southern and Wales & Western.
The formation of the new regions took place in June 2019 following a period of consultation.
The routes are supported by central services that provide a national framework, such as standards and services, where economies of scale or specialist expertise mean it makes sense to provide these from a central point, servicing their customers, the routes.
Anglia route runs around 1,700 miles of track across East Anglia and north and east London with London Liverpool Street as its biggest and busiest station. The route employs over 2,500 people and runs 4,230 services a day using 235 stations.
Is a ‘virtual route’ that looks after the interests of national passenger (such as Cross country Trains) and freight operators (such as Freightliner) that cross the geographical boundaries of the eight regional routes.
Covering over 4,500 miles of track, the country’s biggest route runs the railway in the North West, West Midlands and the commuter network into London Euston and London Marylebone. The route has dual centres in Birmingham and Manchester and employs almost 7,000 people, running 3,500 services a day across 571 stations.
Based in Glasgow, the route runs over 2,800 miles of track looking after all of Scotland’s railway, including the world-famous Forth Bridge. It employs 4,200 people and runs 2,500 services a day across 358 stations.
Britain’s busiest route running over 6,000 services a day across 2000 miles of track using 361 stations. The route, employing some 3,000 people, covers South East London, Kent and Sussex and looks after some of the biggest and busiest stations in the country including London Victoria, London Bridge, Charing Cross and Cannon Street.
Wales route runs over 900 miles of track across Wales and the border counties of England. Based in Cardiff, it employs almost 1,500 people and runs 1,300 services a day across 246 stations.
Western route runs over 900 miles of track and includes Brunel’s Great Western main line and its branches, covering the route from London Paddington to Penzance, through Bristol and onto to the boundaries with Wales. Based at Swindon it employs 2,400 people and runs over 2,000 services a day using almost 200 stations.