All the key things you need to know about us in a one page summary.

We own, operate and develop Britain’s railway infrastructure; that’s 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We manage 20 of the UK's largest stations while all the others, over 2,500, are managed by the country’s train operating companies.

Every day, more than 4.8 million journeys are made in the UK.  People depend on Britain’s railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation’s railway network to respond to the tremendous growth and demand the railway has experienced – a doubling of passenger journeys over the past 20 years.

Our routes and regions

We are customer focused. We run the company through devolved route businesses that understand how to meet customer needs. They operate, maintain and renew infrastructure to deliver a safe and reliable railway for passengers and freight customers. Our regions encompass multiple routes and transport hubs to better align operations with passengers’ and communities’ needs.

Putting passengers first

Network Rail is changing how it operates. We are pushing devolution further, making routes more responsive to local needs and cutting through red tape and bureaucracy.

The first raft of changes to our organisation includes the creation of 14 new routes which are supported by five Network Rail regions, each led by a managing director. The five Network Rail regions are EasternNorth West & CentralScotland's RailwaySouthern and Wales & Western. These five regions were formed in June 2019 and have the budget and capability to take on more responsibility from other parts of the business.

In August and September 2019, 14 new routes were formed in the five regions. The routes are responsible for operations, maintenance and minor renewals, including the day-to-day delivery of train performance and the relationship with their local train operating companies.

Phase two of the programme started in November 2019 and is designed to strengthen our new regions and further build Network Services and Route Services. This new structure sets us up for deeper devolution and to be more responsive to the needs of train operators, passengers and freight users by bringing our people closer to those we serve.

Read more about our next steps in putting passengers first.

Each route is a large, complex business in its own right, run by a managing director and a senior leadership team who are accountable for effectively and efficiently delivering for customers and key stakeholders. These outcomes are made visible through route and customer scorecards.