About Us

All the key things you need to know about us in a one page summary.

We own, operate and develop Britain’s railway infrastructure; that’s 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We manage 20 of the UK's largest stations while all the others, over 2,500, are managed by the country’s train operating companies.

Every day, more than 4.6 million journeys are made in the UK.  People depend on Britain’s railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation’s railway network to respond to the tremendous growth and demand the railway has experienced – a doubling of passenger journeys over the past 20 years.

We are building a better railway for a better Britain.

About us document

There are two versions of the document available. Download the summary version that explains what we do, who we are and how we work, or the full version that also includes how each of our nine route businesses, Route Support and Group Functions are building a better railway for a better Britain.

Our routes

We are customer focused. We run the company through devolved route businesses that understand how to meet customer needs. They operate, maintain and renew infrastructure to deliver a safe and reliable railway for passengers and freight customers.

Each route is a large, complex business in its own right, employing thousands of people and responsible for billions of pounds of expenditure every year. They are run by a managing director and a senior leadership team who are accountable for effectively and efficiently delivering for customers and key stakeholders. These outcomes are made visible through route and customer scorecards.

The nine routes are supported by central services that provide a national framework, such as standards and services, where economies of scale or specialist expertise mean it makes sense to provide these from a central point, servicing their customers, the routes.

Our nine routes

Our national framework – the central services:

While the routes are the operational heart of Network Rail, our matrix structure is designed to ensure that they are supported by a central national framework. The framework offers specialist services and advice, delivering economies of scale and providing the ‘glue’ to ensure the nine routes function as a coherent network and are greater than the sum of their parts.

Our matrix structure