Supply of works, services or products

We buy in essential goods and services that help us to run Britain’s rail network

Every year, we spend around £7bn on works, services or products, and we’re committed to maximising the value delivered by each and every supplier. We currently have around 11,000 listed suppliers – 4,000 of these were engaged in the last financial year.

We survey our suppliers every year to better understand their perception of us and how we can improve. We’ve already taken five primary actions to improve our procurement practice and clearly demonstrate our commitment to improving supplier relationships:

  • a review of purchase-to-pay processes and implementation of iSupplier
  • the development of a strategic sourcing process to manage commercial activity consistently
  • the launch of a supplier account management process for key suppliers
  • a review of our qualification and assurance processes
  • a refresh of our standard suite of contracts.

Category families

We’ve established 30 category families which cover our entire expenditure profile. While doing this, we defined the category scope by connecting it with RISQS codes.

Category strategies consider the category from a company-wide perspective and use historic and, more importantly, future demand and market analysis to define a three-to-five-year strategy for each category family. For more information on this, please get in touch using the procurement service centre request form.

Categories of works, services or products

Our code of practice 

See our code of practice below for prospective business dealings with customers and suppliers.