Station accessibility
Step-free access
There are step-free routes to and from Gordon Street, Hope Street and the low-level Hope Street station. The Union Street entrance has steps.
To get to the low-level station from the main concourse, there are escalators by platforms 14-15 and lifts by the Hope Street entrance.
Ticket office: Neither ticket office has a low counter.
Induction loops: On the concourse near the main seating area. There is no loop in the reception.
Visually impaired: There are tactile warning strips along each platform.
Deafblind: several members of staff at this station are Level 1 Guide Communicators.
Requesting assistance
Coronavirus information:We are working hard to help all passengers travel safely and with confidence, for more information visit our Helping you travel safely page.
Speak to any member of our staff or go to Mobility Point where there is an intercom at entrance.
- Monday to Friday 07:00 – 18:00 (closed bank holidays)
Alternatively, contact your train company:
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Turn up and go
As well as booking in advance, you can ask for assistance on the day that you are travelling. For Turn up and go service, passengers are asked to arrive 20 minutes prior to departure. Assistance services are available at all times the station is open. You may need to wait until staff are available to help, but our policy is to make it happen. You can ask any member of staff at the station or go to our assisted travel lounge at the times it is open.
Accessible toilets
- Inside the Gordon Street entrance, use intercom for access
- Opposite ticket gates at the entrance to platforms 7 and 8, and can be accessed using a Radar key
They are closed at midnight.
Sign Live
If you are a BSL user visiting this station, you can use Sign Live to connect to an online professional BSL interpreter for free.
You only need to register with sign live once, via google, facebook or email, and you will be able to communicate with the station team quickly via sign live’s community directory. You can find out more on the sign live website.
We also have BSL screens attached to our main customer information boards.
Wheelchairs
Wheelchairs can be borrowed for use around the station.
Getting to and from the station
Car
Pick-up / drop-off points:
- West Nile Street, south of St Vincent Street
- Renfield Street
- Gordon Street, east side
- Hope Street – before the taxi queue, next to the low level entrance
BusMain bus stops on Hope Street and Union Street.
Airport buses leave from Waterloo Street (Hope Street exit).
The inter-station bus leaves Gordon Street on a circular route, Queen Street station – Buchanan bus station – Glasgow Central.
Taxi
Taxi rank: opposite the main entrance at Gordon Street.
Not all taxis are accessible.
For more information visit traintaxi.