Within a week of attending a Samaritans Managing Suicidal Contacts course, Network Rail Western route mobile operations manager Bradley Coomber found himself using his training to help a man late last year.
"I was in my office when a colleague told me there was someone who needed help near us. I immediately went out and saw a young man standing still with his hands by his sides and his head bowed. From his position and body language, I knew straight away that he was suicidal.
"I approached the man, asked if he was all right, and said he could come with me to my office. During the walk he was silent. It wasn’t until we got to my office that he started a conversation with me.
"I could clearly see how distressed he was. We spoke until the emergency services arrived; and in that time he went from ‘wanting to die’ to wondering why he ‘could do such a thing’. He was relieved that he did not carry out his initial intentions to take his own life, and was happy that I was there for him. He went with the paramedics willingly.
Before he left with the paramedics, he shook my hand and gave me a hug. I may not have solved all his problems, but for one moment he had someone looking out for him which, I guess, was what he needed.