We’re delivering the biggest transformation of Britain’s railway in 150 years.
Our Railway Upgrade Plan is well underway, but it’s all part of an in-depth planning process between us, the Government, and consultation with industry partners. You can find out more about our plans through the publications on this page.
The Shaw Report
Published in March 2016, the Shaw Report emphasised that our customers want us to focus more on their needs, and made a number of recommendations. You can read it in full here. Those recommendations have now been integrated into our transformation plan (PDF), which sets out our plans to place our customers at the heart of what we do.
Our strategic business plan 2019 - 2024
Our plan for a better railway focuses on four key responsibilities. To run a safe, reliable, efficient and growing railway.