Arriva Trains Wales

Passenger experience on Arriva Trains Wales over the last four week period and how it compares to a year ago.


Customer satisfaction* %

* National Rail Passenger Survey (Transport Focus Autumn 2018)

Period 12,
04/02/18 - 03/03/18
Period 12,
03/02/19 - 02/03/19
Moving Annual Average
Arrived at terminating stations within 5 minutes
% % %
Cancelled or 30 or more minutes late
% % %

Term Definitions

To find out more about what can cause delays on the network please visit our Delays explained page.

This chart shows who was responsible for passenger train delays of 3 minutes or more.

For regulatory reasons, Network Rail is assigned responsibility for delays caused by external factors such as weather, trepass, vandalism, cable theft and fatalities.

Delay responsibility

*Train Operating Company

**Freight Operating Company

Percentages are quoted to 1 decimal place.

Term Definitions

Full details of the delay attribution rules can be found at:

Our managed stations served by this train operating company

Related links

See how this compares to other Train Operator's performance