Passenger experience on Arriva Trains Wales over the last four week period and how it compares to a year ago.
Customer satisfaction* %
* National Rail Passenger Survey (Transport Focus Autumn 2018)
04/02/18 - 03/03/18
03/02/19 - 02/03/19
|Moving Annual Average|
Arrived at terminating stations within 5 minutes
Cancelled or 30 or more minutes late
To find out more about what can cause delays on the network please visit our Delays explained page.
This chart shows who was responsible for passenger train delays of 3 minutes or more.
For regulatory reasons, Network Rail is assigned responsibility for delays caused by external factors such as weather, trepass, vandalism, cable theft and fatalities.
*Train Operating Company
**Freight Operating Company
Percentages are quoted to 1 decimal place.
Full details of the delay attribution rules can be found at: http://www.delayattributionboard.co.uk/DAPR.htm
Our managed stations served by this train operating company
- Passenger satisfaction at stations
- Rail Delivery Group punctuality metrics
- Performance measures for Control Period 6 (CP6)