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  • Freedom of Information

  • From 24 March 2015 we are subject to the Freedom of Information (FOI) Act. In order to make us subject, the Government brought forward secondary legislation:

    The Freedom of Information (Designation as Public Authorities) Order 2015

    This is an opportunity for us to be even more open and accountable, as part of our wider transparency work which began in 2012.

  • Before making a request

    Proactive publication

    We are committed to becoming more open, honest and accessible organisation. Since 2012 we have published a wide range of information in our Transparency section which helps to explain what we do, how we do it and why.

    We also provide free real time data feeds about what's happening on our network.

    Publication scheme

    We already publish a wide range of information as part of our proactive publication scheme, which is regularly updated. To compliment this we have adopted the Information Commissioner's model publication scheme for public authorities covered by the Act for certain information.

    Model publication scheme for bodies only covered for certain information

    You can find the information we have published on our transparency pages.


    Information published online is available free of charge. However, we may charge if you request multiple copies of a document or ask for information to be provided in an alternative format. We may also charge for the costs of photocopying, postage and packing.

    We will tell you in advance if there is a charge, and how much it will be.

    Some of our information is provided on a commercial basis by third-party providers on our behalf. Section 21 of the FOI Act means that it is permissible to continue to charge for such information, as long as we publish a list of relevant charges.

    The following document lists Network Rail Standards and (at paragraph 1.12) a list of relevant charges:
    Catalogue of Network Rail Standards

    The following document gives a list of charges for drawings from our archives:
    Charges for drawings from our archives

    Previous requests

    Before we became subject to the Act we responded to requests for information on a voluntary basis. You can find some of the responses to those requests at the WhatDoTheyKnow website.

    How to make a Freedom of Information request

    Most of our day-to-day functions are performed by Network Rail Infrastructure Limited (NRIL), which is the main body covered by the Act as it performs functions of a public nature.

    Parliament has decided that NRIL’s commercial activity (for example our commercial property work), as well as subsidiary companies not performing public functions and our joint ventures with other organisations, should not be covered by the Act.

    We’ll try to answer your request for information, even if it falls outside the Act.

    To make a request for information please write to us, detailing as clearly as possible the information you want, and giving an address for our response. You can apply by post or email:

    Network Rail
    Freedom of Information
    1st Floor Willen, Area C
    The Quadrant
    Elder Gate
    Milton Keynes
    MK9 1EN

    If you need to speak to one of the team you can also telephone us on 01908 782 405.

    We’ll deal with requests as quickly as possible and within the Act's statutory timescales.


    We’ll deal with every request we receive in the spirit of the Act, though in some cases we won’t be able provide the information we’re asked for.

    The Act provides exemptions, which we can use if we think disclosure would cause specific, genuine harm. These may include where the information:

    • Would prejudice the commercial interests of any person.
    • Was provided to us in confidence.
    • Is personal information about other individuals.
    • Is intended for publication in the future.
    • Would endanger the physical or mental health or safety of an individual or group of individuals.
    • Would inhibit the free and frank provision of advice or exchange of views.

    In addition, we may refuse requests if the information is reasonably accessible by other means or where the cost of locating, retrieving and extracting the information would exceed £450 - equivalent to 18 hours work calculated at a rate set by law at £25 per hour. In these cases we’ll provide advice and assistance to help you refine your request to bring it within this limit.

    If there is a reason why we can't provide all the information that you have requested, we will explain the exemption in our response. And we’ll tell you how to appeal if you disagree with our decision.

    Appeals and complaints

    If you are unhappy with the way your request has been handled you can make a complaint or request a review of our decision.

    You’ll need to contact us within a reasonable time frame, generally no more than 40 working days after you’ve received our response to your request.

    Please write to:

    Network Rail
    FOI Compliance and Appeals Manager
    Freedom of Information
    1st Floor Willen, Area C
    The Quadrant
    Elder Gate
    Milton Keynes
    MK9 1EN

    Or email

    If you need to speak to one of the team you can also phone us on 01908 782 405.

    If you are not happy with the outcome of the internal review, you have the right to apply to the Information Commissioner for a decision:

    Information Commissioner's Office
    Wycliffe House
    Water Lane
    SK9 5AF


    Freedom of information training is available to all our employees, and helps them understand:

    • What a request is likely to look like.
    • What they need to know and do.
    • The typical lifecycle of a request.
    • Their level of freedom of information knowledge, tested with a quiz.