Improving London Waterloo station
Improving the experience for passengers at London Waterloo
We’re making good progress on upgrades at London Waterloo station, working with South Western Railway to keep journeys safe, reliable and the station open while improvements are delivered.
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New escalators at Waterloo
The new escalators at Exit 2, connecting the National Rail station with the Jubilee line and Waterloo Road have been installed ahead of schedule.
Two escalators were replaced and opened for service back in in December 2025. The remaining two have since been replaced three weeks ahead of schedule (they were expected to return to service by June 2026).
The old escalators had reached the end of their working life. Customers can now use modern, more reliable equipment that will require less maintenance and improve their experience at the station.
We’re sorry for any disruption this work may have caused and thank you for bearing with us throughout the work.
Repairing London Waterloo’s 100-year-old roof
After more than 100 years of protecting passengers from the elements, the concourse roof glazing is being replaced to improve long term safety and reliability.
Work includes:
- Replacing ageing glazing panels and their support structures
- Strengthening steelwork and improving drainage
- Refreshing the overall appearance of the concourse roof
- Replacing glazing panels on the North Port Cochere in Cab Road (the covered vehicle drop off area that provides shelter for customers)
To keep passengers safe while work continues, a temporary roof and scaffolding structure has been installed beneath the existing roof. This will move across the concourse as the work progresses.
The work is being delivered in phases and is currently planned to complete in early 2027.
How will the station be affected?
- Passenger services and retail outlets will continue to operate as normal
- Temporary staircases will be removed in stages as work progresses
- All work involving temporary structures and access stairwells will take place at night to minimise noise and dust during normal station operations
Coming soon
New ticket office
A new, enhanced ticket office and accessibility lounge will be available to customers from Spring 2027, offering improved facilities and support.
While work is underway, customers can continue to buy tickets and receive assistance at the temporary ticket office nearby.
Keeping you moving
We’re working closely with South Western Railway to keep journeys running smoothly while this work is underway. Extra staff are available to help, and clear signage will guide you through the station safely and quickly.
Thank you for your patience as we complete these upgrades and improve your experience at London Waterloo.
More places to eat, shop and play
We are revamping Waterloo’s retail and food offerings as part of our ongoing investment in the station Ye
Completed Works
Contact us
For more information or to get in touch with us, please contact us by visiting our contact us page or by calling our 24-hour national helpline on 03457 11 41 41.