London Victoria station improvements
Improving passenger experience at London Victoria station
We’re investing £30m to reduce congestion on platforms and at ticket gates, giving passengers using London Victoria station easier and more reliable journeys.
London Victoria station was not designed for the number of passengers using it today. Narrow gate lines and poor passenger flow in and around the station and on platforms leads to congestion at busy times.
What did we do?
- We’ve increased the number of ticket gates from 88 to 121*, adding five new wide gates and upgrading eleven others to make them fully automatic. *The total number of gates changed as designs developed through the build.
- Opening up and expanding the station concourse area that serves platforms 15-19.
- Created more space for additional ticket gates by relocating the Gatwick Express ticket to within the existing Southern ticket office.
- Some existing gate line retail will be removed. New units will be constructed that will enable new brands to come to Victoria.
Benefits
More trains on time
Previously, congestion at ticket gates meant that it took people longer to get on and off trains and platforms. By adding more ticket gates and more wider gates, people can board and alight trains more quickly, improving punctuality.
Improved safety
If we did nothing, congestion on platforms and ticket gates could lead to overcrowding at busy times.
Passenger experience
Despite improvements London Victoria station is among the lowest scoring stations in our customer satisfaction surveys. By addressing ticket gate congestion, we are tackling one of the most common sources of passenger dissatisfaction. Enhancing the station’s layout addresses another frequent cause of passenger dissatisfaction.
When did the work take place?
All the new gates were installed by winter 2024 and are helping passengers get to and from trains and platforms more quickly. Our contractors have now completed the final elements of the work, including cabling works, cladding and the commissioning of Overhead Display Indicators (OHDIs) across the station.
Victoria Place shopping centre escalator repairs
The escalator from the Victoria Place shopping centre to the main station concourse, located at the Gatwick Express entrance between platforms 14 and 15, is closing for essential repairs from Monday 27 October 2025 to the end of February 2026.
One escalator will be operational to take people up to the shopping centre, and the stairway will remain open to take people down to the concourse.
An accessible route to the main mall level of Victoria Place is available via a lift, located at the Eccleston Bridge Road entrance. We are sorry for the longer route people will have to use to access the shopping centre.
Platform 13/14 lift repairs
The platform 13/14 lift, located behind the gate line, which takes passengers to and from the station car park, is also undergoing essential repairs from 28 October 2025 to end of March 2026.
Alternative routes from the car park to the station are signposted. Please follow the diversion route.
We are sorry for the longer journeys and inconvenience these essential repairs will cause. Many of our escalators and lifts are old and need significant maintenance to keep them running safely and reliably. Thank you for your patience and understanding.
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