City Thameslink station

We are sorry for the escalator unreliability at City Thameslink and are working on a plan to replace all escalators at the station. 

We are sorry for the reduced escalator service and the inconvenience and delays this is causing to your journeys at this station.  

The machines are old and are becoming increasingly unreliable. Some were also severely damaged in spring 2025 by severe flooding and have had to be taken out of service indefinitely. 

What are we doing about it? 

We are developing plans for a major programme of work to renew and replace all of the escalators and will provide more information on this once the details are confirmed. 

Ahead of a full replacement of the escalators, our maintenance team will be working hard to keep all remaining escalators as reliable as possible.  

Contact us 

For more information or to get in touch with us, please contact us by visiting our contact us page or by calling our 24-hour national helpline on 03457 11 41 41.