Renewing the lifts at Sutton station

We are renewing the three lifts at Sutton station for approximately 12 weeks from 16 June 2025. 

What work is taking place?

As part of our investment programme to improve stations throughout the Sussex route, we are renewing the lifts at Sutton station. Sutton has three lifts which are located on platforms 1, 2/3 and 4.

The work will start for approximately 12 weeks from 16 June 2025 and is due to be completed by end of September 2025 with our working hours from 7:30 to 17:30.

During these works the station will remain open to passengers but as all the lifts at Sutton station will be out of commission, there will be no step free access at the station.

When is the work taking place?

The work will start from 16 June 2025 and is due to be completed by end of September 2025 with our working hours from 7:30 to 17:30.

How will this work affect me?

All three lifts will be taken out of service at the same time. Replacing all the lifts simultaneously, rather than individually, will mean engineers are able to complete this work significantly quicker, meaning passengers will be able to benefit from the new, more reliable lifts much sooner. Replacing the lifts one by one would have caused significant disruption to the station and taken up to 9 months.

Passengers who cannot use stairs and need step-free access to and from the platforms are advised to use an alternative accessible local station such as Carshalton or Cheam. Local Transport for London (TfL) buses connects Sutton to these nearby stations.

For help and planning specific journeys, passengers are advised to speak to station staff and assisted travel services from Southern and Thameslink are also available.

Check before you travel

For assisted travel on Southern services passengers should use the following link or call their team on 0800 138 1016.

For assisted travel on Thameslink service passengers should use the following link or call their team on 0800 058 2844.

We would like to thank passengers for their patience and kind cooperation while we improve the lifts and apologise for any inconvenience this may cause, especially if you need step free access.

Why is the work needed?

The work is needed as the existing lifts have been in use since 2001 and are becoming increasingly unreliable.

All three lifts will be taken out of service at the same time. Replacing all the lifts simultaneously, rather than individually, will mean engineers are able to complete this work significantly quicker, meaning passengers will be able to benefit from the new, more reliable lifts much sooner. Replacing the lifts one by one would have caused significant disruption to the station and taken up to 9 months.

We know this work will be disruptive, in particular for passengers who need step-free access.

Thank you for bearing with us while we work to give you more reliable lifts and a smoother journey.

Get in touch

If you have any questions, please visit our contact us page or telephone our 24-Hour National Helpline on 03457 11 41 41 quoting Sutton Station Lifts Renewal.