London Liverpool Street Improvement Programme
We’re delivering a range of improvements that will provide a better station experience for passengers.
We are increasing pedestrian capacity by adding more ticket gates serving Platforms 1-10, relocating some retail units to more convenient locations, and renewing the train shed roof panels to bring more natural light into the station and address water ingress during intense rainfall.
Gateline capacity
London Liverpool Street is the busiest station in the UK with 98 million entries and exits between April 2024 and March 2025.
To improve the station experience for passengers, we have completed a programme of work to increase the gateline capacity from 36 ticket gates to 57 ticket gates between platforms 1-10.
These improvements have increased permeability between the platform and concourse areas, reducing wait times for passengers to get through the ticket gates at busy times and increase visibility of the platforms to make the station feel more open.
Ticket Office works
As part of the gateline improvements, the Greater Anglia ticket office was reconfigured with a new entrance next to the main station office. This work created space to accommodate three additional retail units on the concourse, providing larger customer facilities away from the gateline and improving the customer experience all round.
Roof renewal/refurbishment
Alongside contractors Morgan Sindall, we have made really good progress to renew and repair the train shed roof. We’re replacing life expired glass reinforced plastic (GRP) panels and replacing broken or loose Georgian wire panels. We’re also repairing the seals and improving the roof’s rainwater catchment and drainage system. This will increase weather protection and resilience against more frequent and more intense storm events. We’re also repairing and restoring the decorative valance at the north end of the roof.
The renewal of the station roof is now letting in more natural light, helping passengers to have a better, brighter journey through the station.
These improvements are being delivered using an innovative elevated sliding works platform under the roof, operated from Exchange square. This approach has minimised disruption in the station and allowed the work to take place overhead while station operations continue as normal without interruption.
Latest news
- February 2026: Work is taking place across weekends in March to continue work to renewal the roof panels of the station’s roof and improve the drainage system. The station will be closed for five weekend days to facilitate this work. More information can be found here:
- January 2026: The UK’s busiest station, London Liverpool Street was closed for eight days to allow work to continue on the roof renewal project. During that time, 224 roof panels above the concourse were replaced along with 53 access (maintenance) hatches. Additionally, vital work to the roof’s rainwater drainage system was done so that the station can cope with more frequent and intense rain storms. By the end of the eight days, a huge scaffolding frame was removed from platform 7/8 so passengers can see how the new roof panels are letting more light into the station.
- March 2025: All 21 new ticket gates have been successfully installed, increasing the total number of gates from 36 to 57. The additional capacity will minimise crowding at busy times, make it quicker and easier for people to move around, and help to keep everyone safe.
- February 2025: The new ticket office for Greater Anglia opened on 23 February, next to the station managers office on Platform 10. This will free up space for up to three new retail units on the concourse to offset the units lost to build new ticket gates.
- January 2025: London Liverpool Street was a hive of activity over its eight-day Christmas closure delivering key renewal and upgrade work for the station:
New ticket gates: Passengers are now benefitting from eight new ticket gates, including two wide access gates following the removal of two retail units helping to increase permeability between platform and concourse. Having completed this first phase, three more retail units have been closed and hoarded off and will be replaced with new ticket gates this spring 2025.
Roof Renewal and Repair: At the north end of the trainshed, engineers were busy constructing two large scaffolding decks under the two main roof spans, suspended from the roof structure. These mobile decks will allow engineers to access the underside of the roof to replace the lichen covered panels without interfering with train operations underneath, making the station a lighter, brighter space for passengers to enjoy. High above the concourse floor, engineers were delicately replacing over 200 old and broken Georgian glazing panels during the Christmas closure, as well as repairing the seals to improve the roof’s resilience to wet weather. Work will now continue throughout 2025 and 2026 to renew the trainshed roof. - 12 November 2024: Morgan Sindall Infrastructure awarded contract for London Liverpool Street station’s roof. Read our latest press release for more information.
- Work to improve the gateline for platforms 1-10 expected to begin by the end of the July. Read our latest press release for more information.
Contact Us
If you’re interested in finding out more about this project, please contact us by visiting our contact us page.
You can also follow us on Twitter @networkrailLST using the hashtag #LSTImprovements.