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We’re replacing the lift giving access to platforms 13 and 14 at Manchester Piccadilly station to help make step-free access more reliable for our passengers.

Lift on platform 13 and 14 at Manchester Piccadilly station

When will the work take place?

Work will start on Monday 31 January and is due to be finished by Monday 16 May 2022..

What this means for passengers

During our improvement work, the lift will be out of use, however step free access to platforms 13 & 14 will be available via a new stairlift fitted to the staircase on platform 14.

We’re asking passengers to allow extra time for their journeys.

Throughout the work, staff will be on hand at the station to assist all passengers who need help getting to and from platforms 13 and 14.

Where possible, passengers who need step-free access or assistance with luggage are recommended to book assisted travel in advance with their train operator.

Contact details for the Passenger Assistance service for each of the operators are as follows:

  • TransPennine Express Travel – 0800 107 2149
  • Northern Trains Passenger Assistance – 0800 138 5560
  • East Midlands Railway – 08000 11 33 23
  • Transport for Wales – 03330 050 501

Alternatively, tickets will be valid for passengers to travel via the nearest step-free stations while the essential lift upgrade is taking place.

We recognise that the work will be disruptive for passengers and are working with our train operator colleagues to minimise the impact to people travelling to and from Manchester Piccadilly.

Improving the lift at Manchester Piccadilly station

We replace lifts to make sure passengers can travel safely on the rail network for years to come.

Each lift project is different, but the engineering required is often the same. To replace a lift, detailed analysis of the work is carried out first. How big is the lift, how many people can it carry? How is the lift moved? Once these factors have been decided, the team can get to work. The first step is to remove the existing lift. Then the team will carry out maintenance to the structure of the lift shaft and hydraulics system. A new lift is then installed into the lift shaft and the computer system is carefully reprogrammed before being opened to passengers.

Contact us

For more information or to get in touch with us, please contact us by visiting our contact us page or by calling our 24-hour national helpline on 03457 11 41 41.

Our partners

East Midlands Railway website
Northern railway website
Transpennine express website
Transport for Wales website
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