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Category: Putting passengers first

Your railway: journey upgrades

In the last five years, we’ve been hard at work to improve your connections and station experiences throughout Britain.  It comes as we reach the end of our latest five-year budgeting and planning period, known in the rail industry as Control Period six. What does it mean to improve our railway links for you? Take … Continued

Your railway: more connections

We’ve restored lost railway connections – and made new ones – over the past five years. All to help you stay connected to others and access even more work, education and leisure opportunities. We’re looking back at some of our work to bring you more connections and better rail journeys over the past five years.  … Continued

Your railway: community

These past five years have reminded us how the railway bring us together. We’ve kept you moving, from the global pandemic to royal celebrations and a period of national mourning, and international cultural events. It comes as we reach the end of our latest five-year budgeting and planning period, known in the rail industry as … Continued

Your railway: better stations

In the last five years, we’ve given you better stations – big and small … Here’s a rundown of just some of our work to improve your station experience over the past five years.  It comes as we reach the end of our latest five-year budgeting and planning period, known in the rail industry as … Continued

New and upgraded trains across our network

Over half of all passenger trains on tracks in the UK have been replaced or upgraded in the past 10 years, all to improve your experience. Placed end to end, the total length of these new trains reaches more 132 miles, according to industry body Rail Delivery Group. That’s the same length as over 2,300 … Continued

Landslips explained

Extreme weather across Britain has put the railway at a higher risk of landslips. What is a landslip? Landslips happen on the railway when soil, rocks and earth fall on to and cover the track. This is often after long periods of heavy rain, when the ground becomes saturated with water. How heavy rain can … Continued

Most liked Instagrams of 2023

Are you following us on Instagram? Follow for stunning scenes from all over the railway – like our 10 most liked posts of 2023 … Flying Scotsman Who spotted Flying Scotsman pulling the Royal Train in June as part of Flying Scotsman’s 100th anniversary? Our Air Operations team followed the train along the North Yorkshire … Continued

Barmouth Viaduct upgrade in numbers

This December, we completed our £30m restoration of Barmouth Viaduct in North Wales. To celebrate, here’s some key facts in numbers. 156 The number of years old this grade II* listed structure is. Its listed status recognises the special architectural and historic interest this Victorian bridge has and means we had to take extra care … Continued

Upgrading the railway in Scotland

We’re investing £4.2bn in Scotland’s Railway in the next five years to make it safer, greener and more reliable.  Here are five of our biggest projects helping do just that … Glasgow-Barrhead electrification project We’re working with the Scottish Government to electrify the railway between Barrhead station and Glasgow Central for a greener and more … Continued

How our stations help keep you safe

We work hard to make our stations are a safe space for the millions of passengers passing through every day. The latest OECD Better Life Index shows that nearly a third of people don’t feel safe walking alone at night. We’re using CCTV, bright lighting and highly trained staff to help you feel safe and … Continued

Together we can end domestic abuse