Your railway: better stations

Your railway: better stations

Published 21 March 2024 | Average read time
3 min read
Stories Putting passengers first

In the last five years, we’ve given you better stations – big and small …

Here’s a rundown of just some of our work to improve your station experience over the past five years. 

It comes as we reach the end of our latest five-year budgeting and planning period, known in the rail industry as Control Period six.

From exciting gateways to improved accessibility

Our bigger and better Gatwick Airport station gives your better connections to the rest of the world. 

The second concourse and larger entrance has doubled the space for the millions of passengers passing through each year.

We also invested £120m and four years into the rebuild of Scotland’s third busiest railway station – Glasgow Queen Street. It’s now fully accessible with a bigger concourse, travel centre and changing place. 

Leeds City station got a new roof, upgraded tracks and an extra platform. It’s more welcoming with more services and more seats to now available. And the main concourse has transformed into an open and inviting area.

Meanwhile in London Victoria, we built you a bigger and more open concourse for platforms 15 to 19. The ticket gates also got upgraded and more were installed to help you flow more easily through the station.

St Albans City station – Thameslink’s busiest station north of London – now has a second footbridge – making it easier for you to switch platforms and ease congestion

Ensuring our railway is welcoming and accessible to everyone is a cornerstone of our work. It’s why we improved accessibility across the country, with facilities like mobility assistance lounges for people with additional needs, information screens with British Sign Language on some of our concourses, spacious changing places and a virtual wayfinding app for visually impaired users

Assisted travel lounge at Reading railway station

Plus, we attracted the best and upcoming brands to Britain’s biggest stations. You can find a range of retail choices at our twenty managed stations for an even better station experience. 

Because a better travel experience – at the beginning and end of your rail journey – is as important to us as it is to you. And we’re not done yet.

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