The newly upgraded Gatwick Airport station boasts a range of a new facilities and features – all designed with you in mind. A bigger and brighter station The number of passengers using the station has risen over time: 14 million people used it in 2010, growing to more than 21 million in 2019. But the … Continued
We want our railway to be accessible for everyone in Britain. And we aim to make continuous improvements to the accessibility of our services and stations for everybody. Here’s how we’re here to help you have a great journey … Training for all station staff Did you know that all our station staff have disability … Continued
Did you know the toilets at Britain’s biggest railway stations are free to use? That’s right – you no longer need to spend a penny to use the toilets at the 20 stations we manage ourselves. It’s part of our efforts to give you better, more comfortable journeys across Britain. We’ve also been refurbishing the toilets … Continued
Feeling thirsty? We’ve installed free water fountains at our stations. It’s part of our efforts to upgrade Britain’s biggest and busiest railway stations to give you better journeys. You can refill your bottle at the free cold-water fountains at every single one of the stations we manage ourselves at Network Rail. Here’s a list of … Continued
Ever need help from station staff on your rail journey? Maybe you need a hand understanding your train arrival or departure times. Or you’re a little nervous about your journey. Maybe you need some help travelling around the station? Our station staff can help you with all these and more. Customer service assistants Our customer service … Continued
Two storms in just over two weeks caused widespread disruption across the railway, with Storm Ciarán hitting parts of Britain on November 1. We worked around the clock to keep you and our freight partners safe and moving. We had several teams of engineers on standby at key locations ready to help clear the line … Continued
Did you know that autumn is the most challenging season for our railway because of leaves on the line? Read about an exciting tech we’re using to tackle this issue – hygroscopic sand …
An important part of our work in managing Britain’s railway is improving rail connections for you and our freight partners. Here are five of our biggest projects that have or will give you better rail journeys. Ebbw Vale line We’ve worked with the Welsh Government since early 2022 to improve the railway between Newport and … Continued
Find out how wind and rain can affect your journeys and what we do to keep you moving safely. When storms hit, our engineers work night and day to keep the railway open for your train services: With strong winds forecast across Britain, we and train operators are preparing for the impact of severe weather. … Continued
You have probably heard that we are bringing the railway into the 21st century. But what does that mean? What are we doing to meet your needs and ensure you are able to travel safely, without delay or disruption, and in comfort? Going digital, for one thing. We’re integrating new digital signalling systems across the … Continued