Serving a busy commuter town with trains to the City

Important information – Coronavirus

Our staff are working hard to keep critical workers and vital supplies moving across Britain; please help keep them and yourselves safe. Travel at quieter times. Wash your hands. Wear a face covering.

Visit our coronavirus travel advice page for more information.

Wear a face covering

You must wear a face covering for the full duration of your journey on public transport in England and Scotland. It is recommended that you continue to wear your face covering when travelling in Wales. If travelling from Wales, you will be required to wear a face covering when you enter England. Find out more about specific exemptions.

Passenger assistance

Our passenger assistance is operating with additional safety measures in place, including the requirement to wear a face covering.

Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.  ​

Please see the accessibility section below for more information.

Facilities

  • Facilities including ticket offices, information points, lost property and the stations themselves may be operating reduced opening hours.
  • Maintaining the highest possible hygiene levels on the railway is vital. From the start of this pandemic we have made sure we have sufficient cleaning supplies – such as anti-viral treatment.
  • We are cleaning stations throughout the day so that those who need to travel can do so more safely.
  • As service levels increase, additional deep cleans will be carried out in toilet areas, and we will continue to sanitise and use anti-viral treatment on common touch-point areas, such as doors and handrails.
  • We are making changes in many station areas so that people can social distance and move around more safely.

Retailers

We are working hard to safely reopen retail units in all of our stations. We hope to have all of your favourites available soon, but we will only reopen units when we are able to make sure we can adhere to social distancing guidance from the government. Our priority continues to be the safety of our passengers and retailer teams.

See it. Say it. Sorted.

When reporting any security issues around the railway to a member of staff or the British Transport Police (BTP), please keep your distance. Follow Government advice on staying safe. You can also call or text BTP to report an issue. Call: 0800 40 50 40 / Text: 61016. In an emergency dial 999

Guildford station opened in 1845 and serves the town of Guildford in Surrey with services to London Waterloo, Reading and Portsmouth.

Guildford station

Station opening hours

Monday – Saturday: 01:00 – 04:00
Sunday (Sunday times can vary): 01:00 – 06:00

Tickets and travel information

National Rail Enquiries
03457 48 49 50

Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500

Website: nationalrail.co.uk

Station enquiries

General station enquiries: 0345 6000 650

Find your way around using the Guildford station map (PDF)

British Transport Police

The British Transport Police office is located on Platform 1.

For help call 0800 40 50 40 (24 hours), text 61016 or speak to a member of station staff. In an emergency call 999.

Car

Car parks are located on Guildford Park Road and Walnut Tree Close. Parking prices are available on the National Rail enquiries website.

Sat nav / route finder postcode: GU1 4UT

Bicycle

If you want to take your bike on a train, please check with the train operator first.

Bike storage is available near the Walnut Tree Close exit. There are 378 covered spaces available.

Cycle hire

Brompton Dock operate a cycle hire scheme from Guildford station, more information can be found by visiting bromptondock.co.uk or calling 0208 232 3931.

Car hire

Car hire is available outside the Walnut Tree Close exit to the station from Hertz Car Rentals. More information can be found online hertz.co.uk or by calling 01483 536677.

Train

For information about trains to and from Clapham Junction visit National Rail Enquiries or call 08457 48 49 50.

Bus

Information about local bus routes on the Surrey County Council website

Taxi

Taxis are available from the Guildford Park Road and Walnut Tree Close exits from the station.

Tickets and information

Ticket office

Ticket office opening times:

Monday – Friday 06:10 – 22:00

Saturday 06:10 – 22:00

Sunday 06:20 – 22:00

Ticket machines

The main ticket office is located near the Walnut Tree Close exit to the station and ticket machines are also available near the Guildford Park Road exit.

Information

The station information desk is located near the Walnut Tree Close exit to the station.

Toilets and baby care

Toilet facilities are available on platform 1.

Lost property

If you lose an item on a train, please contact the train company.

For items handed in at the station, please call customer services on 0345 6000 650

Waiting room

Waiting rooms are located on platforms 3-8.

There are seats on all platforms.

Wi-Fi

Wi-Fi is not available at this station.

Cash machines

There are ATMs located in the station concourse near the Walnut Tree Close exit.

Water fountain

The water fontain is located on platform 2 adjacent to the public toilets and the telephone box

Coronavirus information: Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.

Click on the link below to search for food, drink and shopping outlets at Guildford station.

Guildford

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