Station Access
We recognise that all passengers will benefit from changes to make the railway more accessible. Our aim is to make continuous improvements to the accessibility of our services and stations for all our passengers. We have developed Station Guides for older and disabled passengers.
Autism Friendly Guide
We have produced a guide to help autistic people confidently and independently travel by train.
Sunflower Scheme
You may choose to wear the Hidden Disabilities Sunflower Lanyard to indicate that you have a hidden disability and that you may need a little extra help or time. This is something that our station staff, along with people at many other venues are being trained to recognise.
Requesting assistance
Station accessibility
Step free access – There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance. There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of station staff.
Induction loop – available on all platforms.
Accessible Booking Office Counter – A low height ticket office counter is located within the main booking hall.
Customer Help Points – Help points are available on all platforms.
Accessible toilets – The toilets are located on Platform 2, next to the subway ramp. A radar key is available from station staff upon request.
Turn up and go
As well as booking in advance, you can ask for assistance on the day that you are travelling. For Turn up and go service, passengers are asked to arrive 20 minutes prior to departure. Assistance services are available at all times the station is open. You may need to wait until staff are available to help, but our policy is to make it happen. You can ask any member of staff at the station or go to our assisted travel lounge at the times it is open.
SignLive
If you are a BSL user visiting this station, you can use SignLive to connect to an online professional BSL interpreter for free.
You only need to register with SignLive once, via Google, Facebook or email, and you will be able to communicate with the station team quickly via SignLive’s Community Directory. You can find out more on the SignLive website.
RoomMate
RoomMate is an electronic, wall-mounted device, which offers blind and visually impaired passengers bespoke audio description in some of our station accessible toilets. High visibility door signs will be in place to indicate that the facility has an ADi RoomMate installed.
On entering the accessible toilet an audio announcement is triggered and the unit advises that a recorded description of the room is available.
If the user is visually impaired and requires the description, they are then given the instruction to wave their hand in front of the unit to activate it. You can find out more about RoomMate at the Easy Accessibility website.
