Every year, 1.8 billion people travel by rail – and every day millions of passenger journeys start, end or pass through the stations we manage.
Putting passengers first
It’s our role to run a safe, reliable and efficient railway, serving customers and communities. We're introducing ambitious changes that make sure we're putting our passengers at the heart of everything we do.
Related pages
Putting Passengers first
We're changing make sure we deliver the best possible service to our passengers and freight customers.
Our stations
We own and manage some of Britain's biggest and busiest railway stations
Station Retail Directory
Find out what retailers are at our managed stations
Planning a trip
Whether you’re travelling for business or pleasure, here’s how to plan a smooth, stress-free journey