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Business Service Support request

The Procurement Service Centre acts as the first point of contact for internal and external procurement queries. Please email your question or request to

Fair Payment

For existing suppliers, Network Rail is committed to being transparent about paying you on time. Our iSupplier Portal system gives suppliers a restricted view into our Oracle system enabling you to view your purchase orders or invoices, and when you are due to be paid; as well as why your Invoices might be ‘on-hold’ for payment. To sign up for iSupplier Portal access please submit a request using our online web form.

If you are a supplier to a supplier of Network Rail, and perceive that you are not being treated fairly by our primary contractors in terms of payment, please let us know by emailing We’ll endeavour to help.

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