Our role is to run a safe, reliable and efficient railway, serving customers and communities.
We're undertaking an ambitious change. Our vision is Putting Passengers First – becoming a company that is on the side of passengers and freight users; that is easy to engage with and is an efficient and dependable partner; a company people are proud to work for; instinctively recognised as an industry leader.
Putting passengers first
We’re creating a more customer focussed, service driven organisation that puts passengers…
Publications and resources
Publications, reports and resources that give the full picture on what we’re…
What we do
The work we do in running and improving Britain’s railway is incredibly diverse, challenging and ambitious.
We work with lots of different partners across the industry – so why not read a little more about how we work collaboratively to deliver 4.8 million journeys a day for our customers.