Stories

More stories from around our network

Three Bridges rail operating centre (ROC)

Infrastructure Insights: Signalling

Apr 20, 2019

The changes we’re making to an ageing signalling system are an essential part of our vision for a better railway for...

What’s the National Operations Centre and how does it help passengers?

Apr 18, 2019

At the heart of the railway is a little-known team of dedicated specialists. How does it help keep trains moving? How...

Delays explained: signals

Apr 17, 2019

Signalling is a crucial part of the railway infrastructure, enabling trains to move safely around the network. But how does it work and what role does it play in delays? What is signalling? Signalling is essentially...

Firm foundations

Apr 14, 2019

We look after 20,000 miles of track - and do our best to maintain it with minimal disruption to passengers. Making sure the track bed is solid and stable is a key part of keeping...

Why does Network Rail close level crossings?

Apr 12, 2019

We closed Britain’s busiest foot crossing last year in a milestone for a closure programme. In February last year, we replaced Dean Farm crossing in Salfords, Surrey, with a £1.5m footbridge, keeping families safe from 90mph...

How does the Network Rail helicopter reduce delays?

Apr 10, 2019

Inspecting the railway by air improves performance, reliability and safety with no disruption to services for passengers. Our air operations team – launched a decade ago – is a vital function that maximises our ability to...

How customer service assistants are the eyes and ears in our stations

Apr 9, 2019

Security checks in our stations have long been part of a customer service assistant’s role, but within the past year there has been a greater emphasis on monitoring passengers’ behaviour and unattended items. Our review...

Five years since we reopened Dawlish

Apr 4, 2019

Five years ago, we reopened a stretch of coastal railway that had collapsed into the sea - just eight weeks after the damage. The severe weather of February 2014 cut off the South West peninsular from...

Traffic management technology reduces delays in Wales

Apr 3, 2019

Passengers in Wales are benefitting from one of our first digital railway initiatives. A traffic management system has gone live in south Wales to help operators manage the timetable - reducing delays for passengers and freight...

Top five English heritage trips by rail

Apr 3, 2019

This English Tourism Week we celebrate some of the country’s most striking railway heritage. Here are our top five places to visit in England by rail. The National Railway Museum Click on the gallery to see...
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