London Bridge
London Bridge is the UK’s fourth busiest station
London Bridge station was designed with more space and easier connections to other rail services and the Underground, to handle the expected passenger growth into the future. The new spacious street-level concourse enables passengers to access all the platforms from one place. New entrances and exits provide better routes to and from the station.
London Bridge station, Tooley Street / St Thomas Street, London, Greater London, SE1 3QX
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Monday – Friday: 04:45 – 01:00
Saturday: 04:45 – 01:00
Sunday: 05:25 – 01:00
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Ticket buying and collection
Ticket Office
The ticket office is located on the lower concourse.
Monday – Friday: 04:45 – 01:00
Saturday: 04:45 – 01:00
Sunday: 05:25 – 01:00
Collect tickets at ticket machine
Station Ticket Office, Street Level (North)
- There are ticket counters here
- There is a Low-Level counter here
- There are induction loops indicated at the low and high level counters
- There are no ticket machines here
Ticket machines
Ticket Machines, St Thomas Street
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls are at a suitable height for wheelchair users
Ticket Machine, Ship Right Arms Entrance Tooley Street
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls are at a suitable height for wheelchair users
Ticket Machines, Bus Station Level (Upper Concourse)
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls are at a suitable height for wheelchair users
Ticket Machines, Unpaid Concourse North Tooley Street
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls are at a suitable height for wheelchair users
Oyster
Yes
Yes
Yes
Smartcards
No
Yes
Station facilities and services
Yes
Available
Available
Coffee Shops (Seating available), Coffee Kiosks, Food Kiosks Food Outlets (Seating available)
Available
No
Monday – Sunday: 07:00 – 23:00
Available
Managed by the Left Luggage unit who can be contacted on 0203 4684714
0203 4684714
Available
ATMs are located on the lower and upper concourses, Western Arcade
Unavailable
Post Office located nearby
Key information
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Step-free access Step-free category A: Compliant step-free access to all platform(s)
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Station accessibility
Step-free category A, Compliant step-free access to all platform(s)
This is a Category A station. This station has step-free level access to all platforms via lifts.
The Assistance Meeting Point varies – please check with your operator.
- Ticket barriers, Station Reception via St Thomas Street
- Ticket barriers, Ship Right Arms Entrance Tooley Street
- Ticket barrier, Bus Station Level (Upper Concourse)
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Yes
Ramps are kept at this station to provide assistance
There are tactile warnings on all platforms
Available
Customer information point located on the lower concourse by platforms 6/7 and upper concourse by entrance into the station.
Assistance Meeting Point
Available
Four options: three on the lower concourse (between platforms 2/3–4/5, 6/7–8/9, and 10–15), and one on the upper concourse.
Mobile Information Point
Available
5 Help Points: At entrance 1, reception, entrance 2, Shipwright Arms entrance and upper concours entrance.
Assistance Help Point
Induction loops are throughout this station
Yes
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Monday – Sunday: 04:00 – 01:00
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Help Points: Help Points are available inside and outside this station
Staff assistance
Monday – Sunday: 04:00 – 01:00
By booking through disabled travel or contacting any member of staff
Monday-Saturday 04:00-01:00Sunday 06:00-01:00
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance – now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel (Southern Railway) or Assisted Travel (Thameslink).
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station – Southern or Accessibility at the station – Thameslink.
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If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Yes
- Help Points are available inside and outside this station
- All Help Points have induction loops
These are available on the main concourse.
Yes – from help point
Yes – from information point
Yes – from ticket office
DepartureScreens
Announcements
ArrivalScreens
Announcements are made both visually and audibly
Monday-Friday 08:00-21:00 Saturday 10:00-18:00 Sunday 10:00-18:00
Toilets and baby changing
Toilets
The toilets can be located on the lower concourse.
A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.
The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground.
If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access.
Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.
Accessible toilet, Platforms 8 & 9
- This toilet is accessed with a RADAR key
- The toilet entry handles may be operated by most people
Accessible toilet, Platforms 6 & 7
Accessible toilet, Platforms 4 & 5
- This toilet is accessed with a RADAR key
- The toilet entry handles may be operated by most people
Accessible toilet, Platforms 2 & 3
- This toilet is accessed with a RADAR key
- The toilet entry handles may be operated by most people
Accessible toilet, Platform 1
Male and female toilet, Western Arcade
- This toilet is accessed with a RADAR key
Male toilet, Western Arcade
Female toilet, Western Arcade
Baby Changing facility, Western Arcade
Changing Place Toilet, Information Desk(see member of staff for access)
- This toilet is not accessed with a RADAR key
- The toilet entry handles may be operated by most people
Lifts
Lift, Upper Level concourse to Street level
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift is a through lift with no turning circle
- Lift has clear door widths 1.1m wide
Lift, Platforms 13 & 14
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift is a through lift which has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Lift, Platforms 8 & 9
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift is a through lift which has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Lift, Platforms 6 & 7
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift is a through lift which has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Lift, Platforms 4 & 5
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift is a through lift which has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Lift, Platforms 2 & 3
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift is a through lift which has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Lift, Platform 1
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift is a through lift which has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Lift, London Bridge Street
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift is a through lift with no turning circle
- Lift has clear door widths at least 0.9m wide
Getting to and from the station
Car parking
Drop-off / Pick-up points
Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist:
– Southern: 0800 138 1016 (textphone 0800 138 1018)- Southeastern: 0800 783 4524 (textphone 0800 783 4548)- Thameslink: 0800 058 2844 (textphone 0800 975 1052)
Drop-off, Station Approach (Bus)
- This is a drop-off point only
- There is space for up to 3 vehicles to drop-off and/or pick-up
- The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
- There is no Help Point close to the drop-off and/or pick-up point
Cycling
Bicycle storage
200 spaces
Stands
Located in Station Approach.
Yes
Yes
Bicycle hire
Cycle hire is not available within the station. However it is available within close proximity to the station at Duke Street Hill.
Transport links
Tube, Metro and Tram links
For North and North East Kent and South East London
Bus
The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street.
For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.
Taxi
Taxi rank, Tooley Street
- The taxi rank is partially covered
- Ramps can only be deployed from the side of a vehicle at this Taxi Rank
- There is no help point close to this taxi rank
- Taxis pick up and drop off at this taxi rank
Taxi rank, Bermondsey Street
- The taxi rank is uncovered
- Ramps can only be deployed from the side of a vehicle at this Taxi Rank
- There is no help point close to this taxi rank
- Taxis pick up and drop off at this taxi rank
Taxi rank, Station Approach
- The taxi rank is uncovered
- Ramps can be deployed from the rear and side of a vehicle at this Taxi Rank
- There is no help point close to this taxi rank
- Taxis pick up and drop off at this taxi rank
Taxi rank, Bus Station Area
- The taxi rank is partially covered
- Ramps cannot be deployed from the rear and side of a vehicle at this Taxi Rank
- There is no help point close to this taxi rank
- Taxis pick up and drop off at this taxi rank
Airport
Direct connections for Gatwick Airport and Luton Airport
Port
Connections for Dover Priory
Car hire
There are no car hire facilities at the station .
At the station
Lounges and waiting areas
Available
The concourse and all platforms are partially or fully covered with a canopy.
Available
Unavailable
There is no quiet room at this station
There is no multi-faith room at this station
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The platforms are above the level of the main entrance of the station
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There are tactile warnings on all platforms
Platform facilities
There is/are 15 platform(s) at this station
The platforms are above the level of the main entrance of the station
There are tactile warnings on all platforms
Platform 1
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 2
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 3
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 4
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 5
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 6
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 7
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 8
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 9
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 10
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 11
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 12
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 13
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 14
- There is seating/waiting under a roof or canopy on this platform
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Platform 15
- There is seating at regular intervals of 50 metres apart or less
- There is no Help Point close to this platform
Help and support
- DepartureScreens
- Announcements
- ArrivalScreens
- Yes – from help point
- Yes – from information point
- Yes – from ticket office
Yes
Help Points are available inside and outside this station
Induction loops are throughout this station
These are available on the main concourse.
Yes
Announcements are made both visually and audibly
Yes
There are information points
There is no printed information available
Monday – Sunday: 04:00 – 01:00
By booking through disabled travel or contacting any member of staff
Monday-Saturday 04:00-01:00Sunday 06:00-01:00
British Transport Police
For assistance speak to any member of station staff or contact the British Transport Police on 0800 40 50 40 (24 hours) or text 61016. In an emergency call 999.
Shop, Eat & Explore
Train operators at this station
- Southeastern services from Charing Cross and Cannon Street to destinations in South East London, Kent and East Sussex.
- Southern commuter and regional services to South London and numerous destinations in South East England.
- Thameslink services from Bedford, Cambridge and Peterborough to Brighton and other destinations in Sussex and Kent.